INFORM provides advanced optimisation software to improve planning and decision-making for airports and airlines. The company’s GroundStar is a comprehensive software suite for optimising aviation processes.

GroundStar helps clients to run their operations cost-effectively and smoothly, while improving passenger satisfaction and punctuality simultaneously.

INFORM offers solutions for hub and turnaround management, engineering and ground handling, meeting the requirements of businesses involved in airport and airline operations.

The company stands out in the market due to its high standards and inclusion of new trends and technologies, such as beacons, mobility, and hosting and web services.

INFORM's Gates and Stands Management solution offers strategic, seasonal and tactical planning for gates, apron positions and terminal resources.

INFORM's Ramp Services solution covers all services that are incurred during the ground time of an aircraft and are required for successful aircraft handling. Image courtesy of rentokill72 / Fotolia.

INFORM's Passenger Services solution provides a real-time scheduling system for employees. Image courtesy of Neustockimages / iStock.

INFORM's Special Services solution provides efficient support in the planning and allocation of resources. Image courtesy of flashpics / Fotolia.

INFORM's Aircraft Maintenance solution results in a complete overview of all planned tasks for the day, employees and the corresponding allocation of the aircraft. Image courtesy of christian42 / Fotolia.

INFORM's Transfer Management solution supports the entire transfer operation.

INFORM's GSE Management Solution tracks and monitors ground service equipment. Image courtesy of tan4ikk / Fotolia.

INFORM's Cargo and Express Shipping solution supports the strategic and tactical planning of transport processes.

INFORMs De-icing Solution addresses all challenges linked with aircraft de-icing. Photo courtesy of Alexander Kirch

GroundStar RealTime myStaff app

Turnaround management solution for airports

Flight delays result in millions of dollars in costs every year. In hub or turnaround operations, all related departments, processes and events have to be controlled.

INFORM’s Turnaround Management Solution easily and promptly identifies factors that may negatively affect seamless turnarounds, in order that their impact on operations may be negated.

Scheduling solution for airport employees

INFORM’s Workforce Management Solution is a fully integrated rostering solution containing an optimizer, which takes dynamic and complex requirements into account.

Flexible shift and working time models are crucial topics for airline and ground handling management. Workload demands can fluctuate significantly, meaning that staff scheduling has to cope with unpredictable flight changes and employee absences.

Gate and stand management

INFORM’s Gates and Stands Management Solution provides seasonal and tactical planning for the control of gates, terminal resources and apron positions. The solution automatically supplies relevant data to users and third-party systems.

Equally important is the customer satisfaction of both passengers and airlines. In this case, punctuality and preferences in the allocation of gates and service counters are vital factors.

Ramp services

INFORM’s Ramp Services Solution covers all services that are required for successful aircraft ground handling.

The solution monitors aircraft loading, ramp handling, bag management and transport, as well as manages aircraft movements and ground transportation. It has been optimized to provide cost-effective processes and high customer satisfaction.

Passenger services

INFORM’s Passenger Services Solution provides a real-time scheduling system for employees.

The system meets a range of requirements, such as employees with different skills and skill profiles, passengers that need specialized services, continuous rescheduling of handling activities, and an increasing trend towards self-service and congested terminals.

Special services

The management of staff, equipment and assistance requests can be effectively planned and coordinated in real-time with INFORM’s Special Services Solution.

The solution effectively supports customers in the allocation of resources, and enables mobile phones to be used to provide full control over services to passengers with reduced mobility, children, Meet and Assist or VIP passengers.

Aircraft maintenance

INFORM’s Aircraft Maintenance Solution supports dispatcher operations from planning to the assignment stage. The real-time scheduling system results in a complete overview of all planned tasks for the day, employees, and the corresponding allocation of aircraft.

Through the use of a first-class optimizer, which reacts to any changes in the plan, the dispatcher can easily focus on situations that require special attention.

Transfer management for passenger and baggage connections

Monitoring passenger and baggage connections has become increasingly important, due to an increase in transfer operations and shorter ground times.

INFORM’s Transfer Management Solution supports the entire transfer operation, ranging from the dispatch of terminal staff for short and missed transfer connections, to making changes in the reservation system, to evaluating and reporting operation efficiency (KPI) through dashboards.

Ground service equipment management

INFORM’s GSE Management Solution tracks and monitors ground service equipment (GSE) during operation, and offers online information about their status, location, and telematics input.

The company’s solution offers a variety of operational updates, including efficiency and incident reports, for GSE.

Cargo and express shipping

INFORM’s Cargo and Express Shipping Solution is capable of optimizing air cargo logistics for small or large cargo hubs.

With interfaces to FIS and cargo information systems, the solution addresses warehouse and warehouse-to-aircraft transportation processes proactively and under optimization criteria.

INFORM’s solution supports the strategic and tactical planning of transport processes and the operational deployment of resources by determining the need for equipment, personnel, and ULDs based on statistical data and flight information.

De-icing management

INFORM’s De-icing Solution addresses aircraft de-icing challenges and offers high-quality support for optimized processes. Requests can be carried out automatically using a connected interface, or registered verbally.The solution enables management of de-icing vehicles and areas, in addition to staff scheduling.