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Advanced Optimization Software for Planning and Decision Making at Airports

INFORM is a team of raised-in-industry ICT professionals who research, develop and deliver cutting-edge software solutions to improve airport and ground handling operations.


INFORM provides advanced optimisation software to improve planning and decision-making for airports and airlines. The company’s GroundStar is a comprehensive software suite for optimising aviation processes.

GroundStar helps clients to run their operations cost-effectively and smoothly, while improving passenger satisfaction and punctuality simultaneously.

INFORM offers solutions for hub and turnaround management, engineering and ground handling, meeting the requirements of businesses involved in airport and airline operations.

The company stands out in the market due to its high standards and inclusion of new trends and technologies, such as beacons, mobility, and hosting and web services.

INFORM's Gates and Stands Management solution offers strategic, seasonal and tactical planning for gates, apron positions and terminal resources.
INFORM's Ramp Services solution covers all services that are incurred during the ground time of an aircraft and are required for successful aircraft handling. Image courtesy of rentokill72 / Fotolia.
INFORM's Passenger Services solution provides a real-time scheduling system for employees. Image courtesy of Neustockimages / iStock.
INFORM's Special Services solution provides efficient support in the planning and allocation of resources. Image courtesy of flashpics / Fotolia.
INFORM's Aircraft Maintenance solution results in a complete overview of all planned tasks for the day, employees and the corresponding allocation of the aircraft. Image courtesy of christian42 / Fotolia.
INFORM's Transfer Management solution supports the entire transfer operation.
INFORM's GSE Management Solution tracks and monitors ground service equipment. Image courtesy of tan4ikk / Fotolia.
INFORM's Cargo and Express Shipping solution supports the strategic and tactical planning of transport processes.
INFORMs De-icing Solution addresses all challenges linked with aircraft de-icing. Photo courtesy of Alexander Kirch
GroundStar RealTime myStaff app

Turnaround management solution for airports

Flight delays result in millions of dollars in costs every year. In hub or turnaround operations, all related departments, processes and events have to be controlled.

INFORM’s Turnaround Management Solution easily and promptly identifies factors that may negatively affect seamless turnarounds, in order that their impact on operations may be negated.

Scheduling solution for airport employees

INFORM’s Workforce Management Solution is a fully integrated rostering solution containing an optimizer, which takes dynamic and complex requirements into account.

Flexible shift and working time models are crucial topics for airline and ground handling management. Workload demands can fluctuate significantly, meaning that staff scheduling has to cope with unpredictable flight changes and employee absences.

Gate and stand management

INFORM’s Gates and Stands Management Solution provides seasonal and tactical planning for the control of gates, terminal resources and apron positions. The solution automatically supplies relevant data to users and third-party systems.

Equally important is the customer satisfaction of both passengers and airlines. In this case, punctuality and preferences in the allocation of gates and service counters are vital factors.

Ramp services

INFORM’s Ramp Services Solution covers all services that are required for successful aircraft ground handling.

The solution monitors aircraft loading, ramp handling, bag management and transport, as well as manages aircraft movements and ground transportation. It has been optimized to provide cost-effective processes and high customer satisfaction.

Passenger services

INFORM’s Passenger Services Solution provides a real-time scheduling system for employees.

The system meets a range of requirements, such as employees with different skills and skill profiles, passengers that need specialized services, continuous rescheduling of handling activities, and an increasing trend towards self-service and congested terminals.

Special services

The management of staff, equipment and assistance requests can be effectively planned and coordinated in real-time with INFORM’s Special Services Solution.

The solution effectively supports customers in the allocation of resources, and enables mobile phones to be used to provide full control over services to passengers with reduced mobility, children, Meet and Assist or VIP passengers.

Aircraft maintenance

INFORM’s Aircraft Maintenance Solution supports dispatcher operations from planning to the assignment stage. The real-time scheduling system results in a complete overview of all planned tasks for the day, employees, and the corresponding allocation of aircraft.

Through the use of a first-class optimizer, which reacts to any changes in the plan, the dispatcher can easily focus on situations that require special attention.

Transfer management for passenger and baggage connections

Monitoring passenger and baggage connections has become increasingly important, due to an increase in transfer operations and shorter ground times.

INFORM’s Transfer Management Solution supports the entire transfer operation, ranging from the dispatch of terminal staff for short and missed transfer connections, to making changes in the reservation system, to evaluating and reporting operation efficiency (KPI) through dashboards.

Ground service equipment management

INFORM’s GSE Management Solution tracks and monitors ground service equipment (GSE) during operation, and offers online information about their status, location, and telematics input.

The company’s solution offers a variety of operational updates, including efficiency and incident reports, for GSE.

Cargo and express shipping

INFORM’s Cargo and Express Shipping Solution is capable of optimizing air cargo logistics for small or large cargo hubs.

With interfaces to FIS and cargo information systems, the solution addresses warehouse and warehouse-to-aircraft transportation processes proactively and under optimization criteria.

INFORM’s solution supports the strategic and tactical planning of transport processes and the operational deployment of resources by determining the need for equipment, personnel, and ULDs based on statistical data and flight information.

De-icing management

INFORM’s De-icing Solution addresses aircraft de-icing challenges and offers high-quality support for optimized processes. Requests can be carried out automatically using a connected interface, or registered verbally.The solution enables management of de-icing vehicles and areas, in addition to staff scheduling.

Munich International Airport Expansion

Flughafen München (FMG), the operator of Europe's only five-star airport, embarked upon an expansion project to meet the growing passenger and traffic needs at Germany's Munich International Airport.

INFORM’s Resource Planning Software to Be Applied by GAT

INFORM has announced its contract award by GAT Airline Ground Support (Peachtree City, GA), a full-service US ground support service and solution provider, which will employ its GroundStar (GS) Planning Staff and Equipment optimisation solution.

14 May 2021

How to Plan for Flight Operation

A prerequisite for a return to flight operations is that the flights and the associated turnaround processes are feasible at all.

17 April 2020

INFORM’s Brand New Base Maintenance Solution

A good base aircraft maintenance task allocation software has to meet all safety requirements, provide for staff efficiencies and efficient handling of findings during the maintenance check, allow for comparison of planning and day-of-operation results, and supply adequate status reports to all key personnel.

5 May 2017

INFORM’s GroundStar is Implemented at LATAM in Brazil and Chile

In December 2015 a contract was signed for the implementation of GroundStar at LATAM Airlines Group's passenger and ramp services operations in Brazil and Chile, where around 11,000 agents would be planned and rostered with the help of GroundStar. The system is a fully integrated software suite for optimised aviation processes by the Germany-based company INFORM.

10 February 2017

GroundStar Users Meet Soon

The 8th GroundStar User Conference will take place on 8 - 10 September 2014 in Frankfurt, Germany.

1 September 2014

Optimised De-Icing at Frankfurt Airport

Fraport AG signed a contract for the implementation of INFORM's GS RealTime and GS AirportMap to improve N*ICE GmbH's De-Icing operation. The system will be hosted by Fraport AG and it will provide for optimised allocation of resources in this time-critical A-CDM environment for the N*ICE dispatchers.

15 August 2012

Total Airport Management Suite Project Successfully Concluded

Co-funded by the German Federal Ministry of Economics and Technology, the TAMS project follows the idea of a holistic operational concept to create one overall airport steering process, including its integrated technological execution between ATC, Airport and Airline Operators.

3 July 2012

GPS-Based Location of Crew Buses at Lufthansa LEOS

The allocation of tasks for crew buses at Lufthansa LEOS' Frankfurt Airport has been conducted by German-based company INFORM's disposition system, GS RealTime, since 2001. Before then, it had taken place without knowing the exact position of buses. GS GroundFleet is now in operation and helps to increase transparency.

11 June 2012

First GroundStar Airlines Users Forum

Given the expansion of INFORM's IT solutions and customer base in the airline industry, this year marks the beginning of a new annual event focusing on this branch of the industry.

17 May 2012

INFORM Opens Aviation Unit Headquarters in Atlanta

INFORM is pleased to announce the opening in Atlanta, Georgia of the US headquarters of their Aviation Division. With their GroundStar™ airport resource management system in use at over twenty airports in Canada, Mexico and the US, the new office will enable the company to better serve its customers, including Air Canada, Delta Air Lines, Menzies, Seattle-Tacoma International Airport and Swissport USA.

8 November 2011

INFORM to Exhibit at inter airport Europe 2011

INFORM will be exhibiting at inter airport Europe 2011 in Munich, Germany at stand 1166 (hall B5), sector interDATA. INFORM will be presenting its GroundStar system at the exhibition, which is being held on 11-14 October. Benefiting from its extensive R&D and the implement

20 September 2011

INFORM Announces Successful Turnaround Management System for A-CDM

German-based company INFORM's turnaround management system, GS (GroundStar) HubControl, has proven to be a successful solution. In use at four major hubs internationally, GS HubControl helped the first airline implementing it to achieve over 40% improvement in turnaround performance. The

30 August 2011

Flughafen Zürich Secures Terminal with Geo Fencing

Zurich's airport operator, Flughafen Zürich (FZAG, previously Unique) has been using German aviation IT specialist INFORM's GroundStar system for its bus allocation since 2003. The system handles demand planning, shift planning and modeling as well as real-time bus allocation; the

31 July 2011

Prestigious Award Goes to Founder of INFORM

INFORM, provider of intelligent decision-making software systems, is delighted with the prestigious Fuzzy Systems Pioneer Award 2011 that has been presented to company founder Prof. Dr. Dr. h.c. mult. Hans-Jürgen Zimmermann. This prize was awarded to Zimmermann by the IEEE Computational Inte

8 May 2011

Cobalt to Implement GroundStar

Manual planning will soon become history at the Cobalt operations at London's Heathrow Airport. The company has decided to implement GS planning and GS rostering for staff demand and shift planning in relation to about 750 employees. The organisation is characterised by its complex skill-mix aris

11 April 2011

Acciona Signs Contract for GS RealTime

INFORM announced that Acciona Airport Services (AAS) has decided to install the GroundStar RealTime system at Palma de Mallorca airport. The system creates and assigns tasks to resources on the day of operation and also tracks ground handling operation activities. GS RealTime will be us

28 March 2011

Air Freight Security Must Learn from Credit Card Fraud Prevention

Following the latest terror attack attempts using explosive parcels in air freight, INFORM's risk and fraud and airport systems divisions are urging the aviation industry to adopt profiling techniques currently being used in the finance industry to identify suspicious cargo items. At pr

12 December 2010

Egypt Air Ground Services Adds to the GroundStar Family

The solution's scope will include the GS planning, GS rostering and GS RealTime systems, supported by wireless communications and along with GroundStar's business intelligence system. The decision made by EGS follows a detailed analysis of the solutions available in the market and it is intended

14 June 2010

Düsseldorf Airport and its Ground Handling Subsidiary Go for GroundStar

At Düsseldorf Airport the project covers a flight information processing system, an airport operational database (AODB) and a stands and terminal resources planning and management system. INFORM's GroundStar application will be used for the planning and real-time allocation of stan

10 June 2010

National Aviation Services Modernises Processes and Control with GroundStar

As the culmination of an exhaustive selection process shortly before the end of 2009, and as part of their ambitious continued improvement program, NAS signed an agreement with INFORM for the implementation of a wide range of GroundStar systems at operation at Kuwait International Airport.

8 June 2010

Flightcare Trusts GroundStar to Streamline and Optimise its Operations

On 24 November 2009, the starting shot was fired for a contract for a new GroundStar project, signed by Ignacio Garrido, managing director of Flightcare and a group of other Flightcare representatives from Belgium, Spain and Italy. A framework agreement has been signed for another long-

8 June 2010

Iberia Opens New Hub Control Centre

Earlier this year Iberia announced the construction of its new Hub Control Centre at Madrid-Barajas airport as part of the overhaul of its technology platforms. This revamp is in turn part of the ongoing improvements being made by the company in order to be able to offer a superior service. The n

1 June 2009

INFORM Wins Contract for Further Roll-Out at Budapest Airport

Shortly after signing a contract for the implementation of the GroundStar AODB stand and gate management system (for reporting), GroundStar seasonal flight information system (for flight information processing) and SITA Parser, Budapest Airport signed a further contract with German-based company

1 June 2009

Lufthansa Leos Implements GroundStar for VIP Services

INFORM's GS RealTime system has recently been implemented to support the tasks carried out by the Lufthansa LEOS VIP services department at Munich Airport. There are about 15 to 20 drivers per shift in the Leos VIP services department providing special VIP guests with luxury transfers i

31 May 2009

A GroundStar is Born in Asia

On 18 December 2008, INFORM and ISEC signed the cooperation agreement by which GroundStar Asia was born as the materialisation of the teamwork and joint strengths of ISEC and INFORM. With headquarters in Bangkok and operations throughout Asia, ISEC is a group of dedicated consultants wi

18 February 2009

Quantas Uses INFORM System for Support of their Australian Operations

The objective of the iRoster Program, as it is referred to by Qantas, is to enable efficiency gains in ground-based operations at its Australian airport and freight terminals. In order to achieve these gains the company recognised the need to provide its workforce management community

18 February 2009

German Logistics Award for Lufthansa and Fraport

Lufthansa and Fraport have received the renowned German Logistics award for their joint project to provide integrated passenger and baggage logistics at the Frankfurt aviation hub. Since it was first awarded in 1984 the German Logistics Award has become one of the most renowned and important logi

21 January 2009

New Regulation on Assistance to Persons With Reduced Mobility

The new EU regulation regarding "Persons with reduced mobility" poses a not minor handling issue to airlines and airports. INFORM's GroundStar offers a IT solution that helps to fulfil the regulation at a minimum cost. The new EU regulation basically states that airports and airlines are responsi

17 July 2007
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