INFORM has announced its contract award by GAT Airline Ground Support (Peachtree City, GA), a full-service US ground support service and solution provider, which will employ its GroundStar (GS) Planning Staff and Equipment optimisation solution.

“GAT is a well-established ground support services company with a proven track record for performance excellence and high-quality customer service spanning over 40 years. We are proud that the company selected INFORM’s GS Planning Staff & Equipment solution to further advance its ongoing vision and commitment to the highest standards,” said Uschi Schulte-Sasse, Senior Vice President, INFORM Aviation.

GAT’s Chief Operating Officer, Nelson Camacho, commented, “We have been experiencing steady growth and recognized the need for a proven and vigorous resource planning solution partner that could support our growing opportunities and needs. INFORM’s GS Planning Staff & Equipment solution will replace our current resource planning tools, eliminating a large number of manual processes which, in turn, will help us save costs and improve efficiencies across our ground handling catering services operations.”

Planners are supported through the solution’s automated optimization of staff shift demand and ground service support equipment requirements. By delivering optimized asset utilization, scenario planning capabilities and workload plus shift demand planning, organizations derive valuable benefits. These include service level agreement adherence; maximized resource revenues; the balancing of airline, airport, and passenger needs; support to staff’s schedule and service time preferences, as well as their safety; and overall enhanced customer service achieved through optimized operational coverage. INFORM’s GS Planning Staff & Equipment will be used for strategic and operational planning of staff and equipment at GAT’s North American locations.

GAT has an expanding customer base in all its services areas, including ground handling, passenger experience and cargo handling. The company employs a team of over 3,000. For more information, fill out the enquiry form on this page.