Growing passenger numbers in an increasingly cosmopolitan world are forcing airports to step up their game to ensure that travellers are satisfied with services. As customer feedback becomes more and...
Do cultural differences play a role in the overall satisfaction levels of passengers, and can these differences influence expectations around airport security or shopping? The Airports Council International recently released...
In this issue: airports prepare for climate change, preventing disease spread, cultural differences in passenger expectations, Brexit uncertainties, and more.
The UK and US concluded an ‘open skies’ air services arrangement to govern air travel after Britain leaves the EU, and Los Angeles City Council approved a $2bn contract with...
London City Airport is making impressive progress as the £480m City Airport Development Programme gathers pace. What are the developers hoping to achieve, and what will the final plans look...
Sodden runways and stranded passengers at Japan's Kansai International Airport have awoken industry fears about climate change - particularly when a vast number of airports sit dangerously close to rising...
Air travel increases the likelihood of infectious diseases spreading rapidly between countries and continents. Why are airports such havens for pathogens, and what can airports do to combat this?
The US has five of the world’s top ten biggest airports. Despite Hartsfield-Jackson Atlanta International being the world’s busiest airport as far as passenger traffic goes, it does not make...
Budget airline easyJet has hosted an event at its Gatwick Airport offices to celebrate its partnership with logistics giant DHL, which took over its ground handling services last year. The...
The Port Authority of New York and New Jersey started $2.7bn modernisation project for Newark Liberty International Airport, and Bangalore International Airport awarded a Rs30.36bn ($413) contract to L&T’s Buildings...
