Sky Assist - Airport Technology
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Sky Assist

Arrival Services – Lost and Found Automated Baggage Handling and Tracing Software

Sky Assist is a provider of niche advanced software for the air transportation industry.

Leuvensesteenweg 510, Gebouw 5, B41,
1930 Zaventem,

Sky Assist is a provider of niche advanced software for the air transportation industry. BagAssist, Sky Assist’s vanguard solution, is an application that automates processes for the follow-up of lost and found baggage and is integrated with SITA WorldTracer™, the global standard for the tracing and recovery of lost luggage.

BagAssist Suite: for your arrival/lost and found department

BagAssist Suite provides to airlines & handlers solutions covering all aspects of arrival services and lost and found.

It is a fully web-based group of products that:

  • Serves as a front-end to SITA WorldTracer by supporting, simplifying and automating the management of files in WorldTracer
  • Produces all necessary messages, reports and labels needed for baggage tracing handling.
  • Simplifies and automates the daily work for primary baggage handling and tracing processes
  • Ensures services quality standards to the upper level and brings lost and found staff to higher productivity and flexibility
  • Interacts with internal and external systems (DCS, airport, courier companies, Frequent Flyer database, etc) to pre-populate file fields, reducing significantly the agent input time and increasing security against fraud (self-service).

BagAssist Suite is constituted of the following products:

  • BagAssist agent solution
  • BagAssist passenger solutions:
    • kiosk-AHLreport
    • e-AHLreport
    • m-AHLreport
    • e-AHLmanage
  • BagAssist courier solution

BagAssist is currently deployed by a mix of clients, including the airlines Air France/KLM, Qantas and Luxair, as well as ground handlers such as Alyzia, Billund Airport, GBS, Groundforce, SBA and Swissport.

Our customers recognize BagAssist key benefits:

  • Simplicity: a ‘plug and play’ solution for which no local installation is needed
  • Productivity: increase of staff productivity (up to 65%) and decrease of training needs, resulting in daily shifts reduction
  • Professionalism: higher quality of service both towards the passengers and the handled airlines

BagAssist agent solution

BagAssist agents’ application is a smart and user-friendly front-end product supporting, simplifying and automating SITA WorldTracer® management files. It improves the staff productivity and reduces the risk of human errors, thanks to process-driven and syntax validations, warning messages, mandatory fields check, etc. As such, it also decreases the staff training needs, improving staff flexibility and easing the use of temporary employees, mainly needed during peak periods.

  • Connection to SITA WorldTracer

BagAssist is connected and exchanging data with WorldTracer over MATIP or web-services for, amongst others:

  • Creation, update and closure of AHL / DPR / OHD files
  • Baggage reception (DR) and delivery by surface (BDO)
  • Sending of bags by plane (FWD, FOH, FAH and FLZ)
  • Display and creation of action messages; WM and FW areas

Thanks to its database, BagAssist can still be used during WorldTracer downtime.

  • Provide tag labels and professional print-outs

Using BagAssist, tag labels can be automatically printed for rushed luggage, received bags, bags to be delivered and on-hands easing the identification of the bag. From BagAssist, print-outs for passengers and delivery companies are also generated.

  • Configurable application behaviour

BagAssist is configurable using the application BagAdmin, allowing to personalize the application behaviour, customise the print-out texts and generate reports that can be exported to PDF or Excel.

  • Interfaced to global or specific systems over web-services

To a DCS, delivery companies, airport system, BSM or other systems, BagAssist can be connected over web-services to ensure communication with third-parties systems (retrieve flight lists, alert delivery companies, send BSM, etc).

BagAutorush baggage handling system

BagAutorush module is designed to handle early, late, not-sorted baggage in a fast and effective way by checking if the bag can still be loaded on the passenger flight. If not, an automated rushing procedure is started, producing all necessary messages and baggage labels in order to forward the bag in the fastest way to its final destination.

BagAssist passenger solutions

To offer passengers flexibility and autonomy, BagAssist Suite contains self-service products also relieving the agent workload during peak times. Passengers can report their missing bag from anywhere via Internet (e-AHLreport), via their mobile (m-AHL report) or at the airport via a kiosk (kiosk-AHLreport). After, they can follow-up their bag status online and receive automatic updates via e-mail and/or SMS (e-AHLmanage).

Self-service applications can be run as sub-modules of BagAssist or independently (except for IVR and e-AHLmanage that require files to be created in BagAssist, kiosk-AHLreport or e-AHLreport).

BagAssist BDS courier solution

Part of BagAssist Suite, there is BagAssist BDS which provides baggage delivery solutions to courier companies and accurate information of the baggage incident to passengers and airlines.

PaxClaims claims management system

Also available for airlines, there is PaxClaims; the web-based automated system for claims management in an airline Customer Relations department.

Inverness International Airport

The Inverness International Airport is located 13km north-east of Inverness in Scotland, representing the gateway to the Highlands.

BDS Updates to WorldTracer at Lower Cost

As part of IATA resolution 753, all courier companies must update airlines with complete tracking follow-up of bags from check-in to baggage belt.

Sky Assist at WorldTracer Conference in Las Vegas

Like each year Sky Assist represented by Luc Trentels (managing director) will be present at the WorldTracer user conference organised by SITA in Las Vegas, US, from 6-8 November 2017.

New Module Restructured from AHL, DPR and OHD

Sky Assist decided in late 2015 to start developing from scratch its BagAssist core application for agents. The main reasons were that, even though BagAssist has been coded as a web-based application, technology has heavily evolved since the first modules were available in 2002, implying technical constraints like limiting application mobility to other browsers than Internet Explorer, responsive design, time response optimisation and heavy maintenance.

Sky Assist Introduces New Auto-DR / Delivery Module

A brand new module is ready for going live for all BagAssist customers, in its desktop version or running on a tablet as an hybrid app (compatible iPad and Android): the Auto-DR / Delivery module.

The Reclaim Project at Brussels Airport

Until recently, passengers coming to pick-up their delayed baggage at Brussels Airport had to access the lost and found offices via the same way than the passengers exiting the arrival area.

m-AHLreport Offer Passengers to Declare Delayed Bags on their Smartphone

m-AHLreport is our new mobile application for passengers to declare their missing bags on their smartphone. e-AHLreport is already used by several of our customers (Air France KLM, Swissport, SBA) for some years. During mid-2014, we developed m-AHLreport, the mobile version of e-AHLreport in collaboration with Air France.

Interview: How to Speed Up the Handling of Early, Late or Unsorted Bags?

At Sky Assist, communicating with the operations at arrival services and customer relations is critical: it helps us developing our solutions in line with the industry's needs. On a regular basis, we discuss one-to-one with our customers to share their personal experience of our products.

Meet Sky Assist at the Forthcoming Industry Events

During the first two weeks of November, SkyAssist will take part in two international industry events to spread the latest news about ground-handling operations and meet new and existing customers.

A Boost in Mobile Usage?

The Airline IT Trends Survey from SITA forecasts a boost in mobile usage for the coming years.

The Challenges of Seamless Travel

"A smooth and hassle-free journey where passengers do not have to break stride from the curb to the gate, unless they choose to, is the goal: that would deliver tremendous value to passengers." explained Transport Association's (IATA) chief executive Tony Tyler at its 2013 World Passenger Symposium.

BagAssist Suite in the World

Summer is a great season to travel! So we thought that we would make you travel by showing you where in the world BagAssist and the self-service applications are used. You will see that our BagAssist community is very international.

Sky Assist Newsletter: June 2014

At Sky Assist, communicating with the operations at arrival services and customer relations is critical: it helps us developing our applications in line with the industry’s needs. For this reason, we renewed our website, created a community portal for our BagAssist customers and joined the conversation on LinkedIn.

Sky Assist on LinkedIn

In February 2014, we updated Sky Assist company page on LinkedIn. It now contains a presentation of Sky Assist and a description of each of our products and services.

Statistics on the Use of Self-Service Products

Based on the data of several of our customers using self-service products, we have been able to extract some general statements regarding the use of self-service applications.

The Online Self-Services Applications are Renamed

During the last BagAssist user conference, held for the company 10th anniversary in Amsterdam, Holland on 27-29 May 2013, the BagAssist community did participate to a survey to rename the self-services applications for passengers originally called OnlineAHL, OnlineDelivery and PaxAHL.

Sky Assist Signs a WorldTracer Web Service Development Agreement with SITA

Sky Assist strengthens its partnership with SITA by signing a web service development agreement for WorldTracer. Since few months, SITA has built WorldTracer connectivity using web services, allowing product providers like Sky Assist to develop and test applications connecting to WorldTracer.

The Benefits of a Simplified Interface

Many efforts have been made the last decade to enhance passenger experience through self-service offers, but mainly in pre-departure area only like online check-in, self-baggage tagging or self-baggage drop. However passengers claim interest for more initiatives in that sensible part of the journey too, seen as the second factor in having an (un)pleasant journey.

Sky Assist at Ground Handling International 2013

Ground Handling International magazine will be holding the 15th Annual 2013 conference in Spain. Sky Assist is participating to this event for the 9th time for promoting BagAssist, the web-based suite of products automating the primary baggage tracing process for lost baggage with special focus on self-services applications.

Sky Assist at WorldTracer 2013 in Vietnam

Sky Assist will be at WorldTracer conference as BDS customer and WorldTracer web services developers, and will also be present as exhibitor with a stand. Find us 4 - 6 November 2013 in Ho Chi Minh City, Vietnam.

WACRA 2013 Chicago, USA 15 – 18 September 2013

Sky Assist will be holding a stand at the 2013 WACRA (Worldwide Airline Customer Relations Association) in Chicago, United States. Sky Assist will promote PaxClaims, the web-based product for airline complaint management of an Airline Customer Relations department & Refund, the web-based product for airline ticket / coupons refund of an Airline Finance department.

Sky Assist Becomes IATA Strategic Partner in Baggage Services

On May 1st 2013, Sky Assist became IATA Strategic partner in Baggage Services area. This is one more step forward in the company recognition as major niche player in baggage services area, with specialisation in lost and found delayed baggage services.

Ground Handling International 2012

Ground Handling International magazine will be holding the 14th Annual 2012 conference in Italy. Sky Assist is participating to this event for the 8th time and will be promoting BagAssist.

Sky Assist at 2012 WACRA

Sky Assist will be holding a stand at the 2012 WACRA (Worldwide Airline Customer Relations Association) in Kuala Lumpur, Malaysia, from 23 to 26 September 2012.

Quantas BagAssist Kiosk Live

Qantas went live at the beginning of June 2012 with the mishandled baggage BagAssist kiosk PaxAHL application at Brisbane, Melbourne, Perth and Sydney airports. The delayed bag passenger declaration system uses an airport kiosk as an alternative to passengers queuing at the agent's desk.

BagAssist Self-Services Applications

In these difficult industry times, lost and found departments are often under-staffed and often don't have any real flexible way to add untrained people as the processes and applications are so specific and complex. Therefore, any small incident can easily create chaos to baggage services and take days to recover with frustrated staff facing angry customers.

Sky Assist to Attend Ground Handling International Conference in Vienna

Sky Assist, the IT niche software company specialised in top class web-based solution for arrival services and lost & found departments, is pleased to announce that it will be attending the Ground Handling International, the 12th annual conference in Vienna, Austria. It is being he

Luxair, CART and SBA Become Sky Assist Customers

Brussels — New customers have been joining the Sky Assist customer community in 2009. Luxair Services and SBA, a French ground-handling company, have joined the BagAssist product community, with production cut-over planned for mid-August and mid-September respectively. Bot

Qantas Implements BagAssist with New Web-Service Interface

SkyAssist, the Belgian provider of advanced niche IT software for the air transportation industry, has welcomed some new customers for its BagAssist product suite, among them Qantas Airways, Luxair or SBA. Qantas Airways, the leading airline company in Australia, has selected BagAssi

2009 Version of BagAssist Launched with New Features

Brussels — Following the user conference successfully held in Brussels on 26-27 May 2009, many new features have been presented and added to the 2009 version of BagAssist. These include a complete new BagAdmin product easing BagAssist administration data management, a new kiosk ver

Malev Hungarian Airlines Switches to Paxclaims for Baggage Management

Malev Hungarian Airlines has decided to move to the PaxClaims application as a follow-up action for the airline that joined the OneWorld alliance since 1st April 2007. PaxClaims has been analysed as the best solution not only to cope with the normal airline complaint regulations, but also the sup

Business-to-Passenger Modules

Our two new Business-to-Passenger modules, part of the baggage incident control for the passenger, are now ready to move further. The PaxAHL (self-declaration on a kiosk in airport arrival hall) is integrated with the IER918 kiosk. Swissport will start kiosk implementation (first in Zur

Air France and KLM joins the BagAssist user community:

Air France and KLM, major European airlines part of the Air France / KLM holding, have jointly selected the BagAssist product to implement in the first phase of Paris Charles-de-Gaulle and Amsterdam Schipol airports. This strategic choice will support Air France and KLM to strengthen

4th BagAssist User Conference

The 4th BagAssist user conference will take place on April 24-25 2007 in Brussels. The user conference is the unique platform for all the BagAssist users to not only exchange their experience about the product but also to drive the product evolution direction according to their operatio

Third BagAssist User Conference

The third BagAssist user conference will take place on April 25-26, 2006 in Brussels. The user conference is the unique platform made for all the BagAssist users not only to exchange their experience about the product but also to drive the product evolution direction according to their

2nd BagAssist User Conference, 12-13 April 12005, Brussels, A Great Success!!

The second BagAssist User Conference took place in Brussels in April 2005, and was a great success with excellent participation and customer feedback. The Conference welcomed not only existing customers but also potential BagAssist customers that came to have an in-depth look at how the conferenc

BagAssist and BagAutorush – Ten Years of Success

Belgian Ground Services and Sky Assist collaboration is a long story, started in 1995 with the first application release of a product then called Estetic. The basic idea was (and is still today) on one hand to simplify and automate the baggage handling processes in order to gain time a

A Big Step Forward in Swissport’s “Plus 10” Program

BagAssist, the web-based baggage-tracing product from Sky Assist, was implemented in its first web-based release in May 2002. Since then, our three Swiss stations, Zürich, Geneva and Basel, have been delighted by its ease of use and by how easy it is to learn with all the automated added function