New Kiosk-AHL/DPR Declaration from Sky Assist
Keep your front desk closed while serving the few airlines still flying, protecting your staff...
Until recently, passengers coming to pick-up their delayed baggage at Brussels Airport had to access the lost and found offices via the same way than the passengers exiting the arrival area. Passengers coming to pick-up their bag had to address a security agent with their AHL PIR. The security agent was contacting the relevant handler to ensure that this passenger was granted to the non-public zone of the arrival area.
This process was not very convenient since:
Initiated in April 2014, the reclaim project aims to automate the security check at the lost and found entrance for passengers coming in with an AHL report. As from mid-October, the procedure is as follows.
When an AHL is created at Brussels Airport by any of the handler (Swissport, SBA or Brussels Airlines) a barcode is printed on the PIR. The barcode is present independently from the application used to report the delayed bag: BagAssist, kiosk-AHLreport or e-AHLreport.
When the bag is received at the airport, the passengers coming to pick-up their bag have a dedicated access, further away from the exit used by passengers leaving the arrival area.
The passenger scans the bar code on his AHL report.
The AHL file is retrieved from the bar code and it is checked in a database at Brussels Airports whether this passenger is eligible or not. Brussels Airport’s database is updated by a thread running on BagAssist database and therefore always contains the latest status of the AHL files created in BRU station.
The criteria to define passenger eligibility are:
In case the passenger doesn’t have the printed AHL PIR with the bar code with him, he has two options:
For more information, please contact Sky Assist.
Keep your front desk closed while serving the few airlines still flying, protecting your staff...
Being a ground handling company dealing with arrival services lost and found is nowadays not...
Sky Assist is organising its annual BagAssist user conference to be held in the Van...
Being a ground handling company dealing with Arrival Services Lost & Found is nowadays not...