Sky Assist - Automated Baggage Handling and Tracing Software

Sky Assist is a provider of advanced software for the air transportation industry. BagAssist, Sky Assist's vanguard solution, is an application that automates processes for the follow-up of lost and found baggage and is integrated with SITA WorldTracer™, the global standard for the tracing and recovery of lost luggage.

BAGASSIST SUITE: BAGGAGE HANDLING, SCANNING AND TRACING SOFTWARE

BagAssist suite is a fully integrated suite of web-based modular products for airlines, ground handling companies and/or airports in the area of baggage handling, scanning and tracing. Each application or even module can however be implemented independently from the others, and run in a stand-alone mode.

The BagAssist suite manages lost and found baggage processes as well as customer enquiries and also helps increase ground staff productivity, leading to reduced unit costs.

The BagAssist suite uses a smart, user-friendly Graphical User Interface running directly into an Internet browser, connected to the centralised database.

BagAssist is currently deployed by clients such as Aéroports de Paris, Air France / KLM, Brussels Airlines, Flightcare, Groundforce, Jet Aviation and Swissport.

BAGASSIST: LOST BAGGAGE AUTOMATED SYSTEM

BagAssist is meant for use by airport staff from the lost baggage department. It is a state-of-the-art web application that optimises the agent and department productivity, (up to 65% increase compared to native emulation), as well as the service to the passenger and the handled airline.

• Integrated with industry solution from SITA (WorldTracer™) for finding lost baggage worldwide
• Produces all required outputs, such as passenger and staff documents, baggage labels, telex messages, itineraries and BSM
• Integrated with flight information, handling contracts, delivery agreements and rushing conditions
• Integrated with an IVR (Interactive Voice Response) system to follow-up the baggage status anytime, anywhere
• Storage of all issued transactions, such as deliveries, rushing and Worldtracer file reference data, for statistical purposes
• Can also run on kiosk for passenger declaration, and even on handheld computer

BAGAUTORUSH: BAGGAGE CONTROL AUTOMATED SYSTEM

BagAutorush is designed to handle misrouted baggage in a fast and effective way by checking if the bag can still be loaded on the passenger flight. If not, an automated rushing procedure is started, producing all necessary messages and baggage labels in order to forward the bag in the fastest way to its final destination. Used by the airport staff of a baggage control department, it is a state-of-the-art web-application that maximizes the timely loading of misrouted baggage and optimises the agent and department productivity.

• Bar code scanning and licence plate recognition
• Integrated with DCS and/or airport database for passenger status and automatic flight selection when passenger flight departed
• Integrated with industry solution from SITA (WorldTracer™) for rushing baggage not loaded on time
• Printing of baggage labels

BAGGAGE SUITE - KEY BENEFITS

Sky Assist's baggage handling and tracing suite is the professional solution that automates your work in the primary baggage handling and tracing processes.

BagAssist - for your Lost and Found department:

• Fully covering and automating the primary tracing business process, from passenger declaration to delivery of baggage
• Comprehensive user-friendly screens and professional output documents
• Increases staff productivity and reduces training needs
• Increased quality and professionalism towards the passenger and the handled airlines
• Professional approach towards external contractors
• Contains all necessary online information and related triggers

BagAutorush - for your Baggage Control department:

• Optimise baggage handling performance to: decrease the number of rushed bags; improve productivity (interfaces supporting automated decision handling); rushed baggage automatically interacts with WorldTracer™
• Manual decisions reduced to nearly zero: staff training done in minutes, no knowledge of WorldTracer™ required; staff low profile requirements

Do not hesitate to ask for your Internet demonstration login.

Also available is PaxClaims, the web based automated system for claims management in an airline's Customer Relations department.