MATERNA Integrated Passenger Services - Self-Service Check-In, Boarding, Baggage, Security and Payment Systems for the Airport Industry

MATERNA Integrated Passenger Services (IPS) is part of the MATERNA Group, a leading IT and service provider based in Germany with more than 1,300 employees worldwide.

In the 1980s the MATERNA communications business unit started its activities in the air transport area with the first CUTE installation. Later on, MATERNA as an IATA member was actively involved in setting and defining standards for common-use self-service (CUSS) platforms and applications. With excellent IT expertise, MATERNA evolved as a strong partner for airlines and airports by offering self-service check-in solutions.

Check-in and boarding systems for airline passenger travel

MATERNA has continued to expand its aviation business which was focused on an integrated passenger services department in 2008. A team of certified IT specialists, project, sales and marketing personnel guarantees customer-oriented, high-level and proven solutions for all stages of passenger travel from check-in to boarding.

Under the claim 'simplifying the passenger's journey,' MATERNA takes airline and airport needs seriously and helps to simplify the whole passenger handling process, including:

• Check-in
• Baggage drop-off
• Security
• Self-boarding

Efficient passenger handling from check-in and baggage registration to boarding

MATERNA does not promise people the earth but cares for its clients and makes their customers feel happy when they travel the skies.

Everyone is a passenger from time to time, whether it is a family travelling to a holiday destination, a chief financial officer on a business trip or an airline manager on a weekend tour. All of these people have one wish in common; they wish to have a good start to their journey by proceeding quickly and easily to their flight. The passenger handling from check-in, baggage registration to boarding should be as simple as possible.

With this in mind MATERNA starts working and is sure that you will benefit from its products and solutions for the aviation business.

Airline, airport and ground handler check-in systems

As part of its integrated passenger services (IPS) MATERNA offers check-in solutions for airlines, airports and ground handlers. These certified solutions exist for a CUSS platform as well as check-in applications for kiosks, web and mobile check-in.

The check-in applications are based on the IPS client server architecture, have a modular design and fulfil the IATA standard for common-use self-services. They are developed for interfacing with various airline departure control systems. With its multi-tier architecture, these solutions can be easily adapted to meet airline requirements for check-in services.

Self-service and attended baggage drop-off systems

MATERNA offers a range of intelligent baggage solutions, including:

• Self-service bag drop (SBD)
• Self-service check-in and baggage drop-off
• Attended counter baggage drop-off (CUDOP)

The common system layout allows parallel operating of self-service and counter solutions in a common-use environment. The main objective of all baggage drop-off systems is to reduce the time needed for baggage check-in.

All MATERNA baggage handling solutions fulfil major requirements. They are cost and time effective and increase airport capacity. MATERNA also ensures the support of existing and new technologies for passenger identification and baggage tagging (printed bar coded bag tags and RFID tags).

Attended and unattended mode security system for airports

SecureAccess provides safe access to various kinds of secure areas in airport environments. The system allows operation in attended or unattended modes. Based on specific security requirements, SecureAccess can be operated by airports, airport service providers or airlines and is equipped with a wide range of devices for reading, printing and displaying.

SecureAccess's flexible boarding pass scanner allows reading of all kinds of paper or electronic boarding pass formats. Depending on the passenger flow, SecureAccess can be installed as a single or multi-lane gate. These services can be offered by a friendly security agent or with unattended gates.

Self-boarding gate with attended and unattended modes

With the MATERNA self-boarding gate the boarding process can be optimised significantly. After successfully reading the passenger's home or kiosk-printed boarding pass, automatic doors give access to the aircraft. The system checks the validity of the passenger data and provides all of the necessary information to the airline without intervention from an agent.

Self-boarding allows operation in attended or unattended modes. Even when boarding larger airplanes, the use of automated boarding allows agents to focus on passengers needing their assistance. The solution can be integrated to CUTE and CUPPS environments.

Excess baggage and lounge access payment system

The solution for the payment of excess baggage, lounge access or other facilities at the airport is Mobile CashDesk. This cashless, quick and comfortable payment device works with an integrated SIM card and accepts electronic cash and all common credit cards.