As part of an extensive modernisation project, Düsseldorf Airport (DUS) decided to implement several check-in and self bag drop systems.

Düsseldorf Airport is one of the largest airports in Germany and an important gateway for the Rhine-Ruhr region, one of the strongest economic areas in Europe. After welcoming more than 16 million passengers last year following the pandemic, the airport expects to welcome approximately 20 million passengers in 2023. The airport is focusing on future-proof innovations to offer passengers more comfort, better service, and a smoother travel experience.

Self-service technology for modern passenger handling

The German provider Materna IPS was commissioned to install several check-in, as well as self bag drop kiosks, in Düsseldorf. As part of a two-step bag drop process, the check-in kiosks not only allow passengers to check-in on site, but also print out their bag tag at this touchpoint. For passengers that are already checked in, additional kiosks are available for issuing bag tags. In the second step, the baggage is dropped at one of the self bag drop systems.

Dividing the process into several steps has the advantage of shortening waiting times to help cope with increased passenger volumes during peak times. The systems will be installed in different phases throughout the year.

Due to their innovative design, the kiosks blend seamlessly into the modern environment of the airport. In addition, the systems are designed to adapt to the individual and technical requirements on site, thus ensuring maximum flexibility.

“We are delighted to have Materna IPS as a partner from the region who will support us with their technological know-how to make our passenger handling even better,” explains Flughafen Düsseldorf GmbH managing director Lars Redeligx.

Materna IPS managing director Dr. Georg Oschmann emphasises the good cooperation with the airport and looks forward to equipping DUS with the latest passenger handling technologies. “I’m convinced that adding Materna IPS self-service technologies will complete the forward-looking strategy of the Düsseldorf airport.”