Zurich Airport Deploys Self Bag Drop Installation with German Supplier Materna IPS
As the largest airport in Switzerland, Zurich Airport (ZRH) is an important gateway inside and outside the country. To offer its passengers the best possible travel experience, ZRH has decided to integrate an automated baggage handling system to streamline the baggage drop process. The self-service kiosks are the latest in progressive technology coming from ZRH, which was named Europe’s Leading Airport (25-40 Mio. Pax) at the World Travel Awards for the 19th time in 2022.
Since 1 April 2022, a total of 20 self-service units are available to passengers at the airport. The first self bag drops (SBD) are located in check-in area two and the others went into operation in check-in area three. The double units in the front-loader design resemble regular counters where baggage is placed on the belt from the front. Materna IPS systems are able to decrease the average passenger transaction time and therefore significantly reduce waiting times during check-in. The first airlines to make the new technology available to their passengers are SWISS, Edelweiss, Lufthansa, and Austrian Airlines and other airlines will follow in the coming months.
In order to meet ZRH security requirements, Materna IPS has developed a highly secure intrusion detection system at the SBDs. This prevents children or unauthorised persons from entering the SBD system by monitoring the insertion area, as well as the scanning the tunnel and tunnel exit. If an intrusion, or any unnecessary object movement, is detected, the SBD system immediately stops to prevent injury.
“The self bag drop service allows different airlines to operate at the same counter. This increases flexibility in the check-in process and enhances passenger convenience by providing additional bag drop points,” says Flughafen Zürich AG Self Bag Drop Project Manager Roman Jung.
With the implementation of this major project at Zurich Airport, Materna IPS extends its business activities in the European market and is expanding its international growth. The introduction of self-service units at ZRH marks a new chapter in improving passenger journeys at the airport and we’re proud to be part of this development!