Ink Aviation Mobile Passenger Services and Operational Software and Hardware

Ink provides smart, simple and effective systems for the aviation industry. Our tools help you achieve two vital goals: improving the passenger experience and reducing your operating costs.

We help you achieve this by designing simple and intuitive tools for your agents that provide a smoother, more pleasant passenger journey.

• Mobile passenger services – gain a more efficient check-in, bag drop and boarding process, all delivered from hand-held smart devices
• Self-service kiosks – it’s estimated two in every five people prefer self-service options. Our easy-to-use and compact CUSS kiosk is one of the most cost-effective ways to start providing self-service
• Departure control system (DCS) – CUTE certified, interline through check-in, baggage messaging, e-ticketing: all from an elegant point-and-click browser interface. With key activities automated and unnecessary steps removed, your agents can processes passengers in less than ten seconds

We help you introduce these tools quickly and cost effectively, so implementation is smooth and your return on investment rapid. Put simply, we use technology others don’t have to solve problems others can’t solve.

So if you think the departure process could be more efficient, if you think the passenger experience should be more pleasant, and if you want to challenge the status quo, we’d love to hear from you.

Mobile passenger services for check-in, bag drop and boarding

Passengers hate queuing. Yet queues are exactly what people expect at airports. Mobile passenger services for check-in, bag drop and boarding gates give your agents the freedom to serve customers wherever they are. With everything they need in the palm of their hand, agents can walk along queues processing passengers faster.

Ink products are designed to greatly reduce (and even eliminate) waiting times; equipping your agents with the tools they need to deliver a memorable passenger experience.

Cost savings across your operation

With existing technology and processes it’s difficult to make the departure process more efficient. Ink makes it easy. Our modern tools will not only help you speed up the passenger flow; you’ll also discover a host of cost-saving opportunities, including:

• Reduced need for expensive fixed equipment
• Less desk space required at check-in and bag drop
• Reduced baggage delays at boarding
• Significant process simplification
• Reduced training costs with simple, intuitive tools
• Fewer agents required to handle passengers
• Elimination of Type B messaging bills
• Reduction of fines and penalties
• Easy migration from costly CUTE platforms

All of these cost reductions, coupled with our highly competitive pricing, meaning you can achieve a rapid return on investment.

Easy integration and great technical support

We know change can be daunting. That’s why we’ve made it easy for you to improve processes and adopt new technology. Our proven implementation process means a hassle-free integration.

Typically, it takes just three to four weeks of development to integrate with your CRS or other systems. Our technical engineers will work with any bespoke or industry protocol, interface, API or SDK. And what’s more, we do not charge you for integration.

Reliability of infrastructure is critical and we take the responsibility very seriously. Our clients enjoy the peace of mind that comes with 99.99% server uptime. And in the unlikely event, you experience an issue, you have access to 24/7 expert technical support.

Ink Touch mobile passenger services app

The case for mobile technology is compelling, and a transition to mobile systems is inevitable, with the cost savings indisputable. Your agents do not need desks to offer excellent service; in fact, they’re better off without them. Smart devices, such as iPads, iPods and iPhones or mobile 2D barcode readers, are perfectly suited to delivering passenger services.

Ink Touch is the world’s most advanced mobile passenger services app; designed to make life easier for your agents and your passengers. It is a collection of secure modules that work on Apple iOS devices.

Only Ink provides you with a rich software suite that replaces CUTE, CUPPS, desktop-based departure control systems (DCS), bag drop and boarding. Our mobile hardware prints boarding passes, baggage tags, scans barcodes, reads ID and takes credit card payments.

Interested in finding out more? Please get in touch today.