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  1. Point FWD
29 June 2021

Build Back Better: Security Checkpoint Efficiency Enhancements

Covid-19 presents us with challenges the world had never seen before. It has resulted in a new situation, with touch-point intensive processes being impacted for an undefined period yet to come. One of the necessities now is being capable of getting grip on this new situation and define new baseline situations that can act as pillars for altered equipment capacity and staff planning scenarios.

Our Checkpoint Insight Tool is an instrument developed over the years to help you do just that. Discover the possibilities to build back better with our Checkpoint Insights Tool in this post. This blog post is built on three major directions for implementing a data capture solution such as our Checkpoint Insight Tool, informing you on direct use cases to built back better.

Data-driven decision-making to build back better

The past one and a half years have presented us with a future-shaping event, in some ways comparable to earlier events in the evolution of aviation security screening. Creating new and exciting ways to build back better!

Whereas the aviation industry now expedites investment in technologies that help remediate safety and health risks in the future, one other major focus point undoubtedly is the urge to improve operational flexibility and increase the overall resilience of operations when a change occurs. Getting grip on your status quo to know what to plan for.

Opportunity 1: Ensure an efficient restart of operations post-Covid

Due to Covid-19 imposed measures, the process has changed and certainly will remain changed. A baseline security performance measurement could provide a good basis to understand these changes and their impact on process performance. Eventually, this will help to pinpoint opportunities to do better. Getting back to normal operations post-pandemic situation recovery is an ideal moment to reset and come back stronger.

Quick wins are to get insight in:

  • Throughput, staffing and efficiency baseline statistics for each security lane.
  • Assist in improving screening performance to pre-covid levels (screening times, staffing numbers).
  • Enhancement in current process operations, current passenger behaviour and system usage/performance.

Opportunity 2: Initiate security process improvements

A second opportunity for adopting CIT as an instrument is to obtain a solid approach for initiating continuous process enhancements. Having a robust methodology in place across the organization helps to point people in the right direction, and increase a sound culture for improvement and optimization awareness. The possibilities of CIT lie in:

A baseline performance to determine overall lane throughput and potential bottlenecks with our Checkpoint Modelling Tool.

  • Implement CONOP enhancements and testing cycles.
  • Measure the success of implemented change: plan, do, check, act!

Opportunity 3: Controllable and successful equipment trials.

A third opportunity for CIT is when planning for equipment trials in the security checkpoint. That is, with CIT a methodology comes available by which the most ideal configuration (i.e. lengths, modules, equipment types and CONOP) can be matched with the airport-specific situation (i.e. passenger type, processing time and screener times). Our checkpoint Insight Tool provides direct value in:

  • Frequent and low-key process measurements with high detail.
  • Relating passenger types to content items (i.e. liquids, electronics) to other factors such as process times of the number of trays.
  • A most ideal, manual solution to bridge the gap between system data and passenger processing data.

Next-generation security checkpoints lie around the corner.
You can now read the first part of our Point FWD Knowledge Article series about CT screening in security checkpoints.
With this paper, we focus on the human aspect of CT implementation.
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