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  1. Amadeus IT Group SA
9 August 2016

Amadeus and Almaty Airport Lead the Transformation of Passenger Processing in the CIS Region

Kazakhstan’s Almaty Airport, which continues to be the major cultural and commercial centre of the country, implemented the Amadeus Airport Common Use Service (ACUS), and will soon implement Amadeus Airport Baggage Reconciliation Solution (BRS) to reap the benefits of the most advanced airport technology.

ACUS revolutionises check-in technology by hosting airline departure control systems (DCS) in Amadeus’ data centre rather than in the local server room located at or near the airport premises. This technology removes the burden and high costs associated to the deployment of many airline DCSs in the airport as well as the maintenance of individual network connections airlines have to each airport they operate in. ACUS addresses a challenge airlines have faced for years and now airlines will be able to upgrade systems centrally and automatically make updates available across the network of airports the airline works with.

ACUS will enable check-in agents to access DCSs of the airlines operating in the airport through the thin client workstation. Additionally, with ACUS, Almaty Airport could choose to have the possibility of checking passengers in from a mobile device with Wi-Fi, 3G or 4G, anytime and anywhere in the airport premises and off-site. This means passengers could in the future check-in and remotely drop their bags in the airport departures car parking area, at a cruise terminal, and at a convention centre or hotel lobby which brings greater flexibility for both the traveller and for the airport.

"Amadeus’ technology will bring our check-in and baggage reconciliation processes into the modern day to meet the current and future demands and expectations of our airline customers and travellers," comments Galym Yespayev, CIO of Almaty Airport. "As one of the biggest airports in the region, it was important for us to select a partner who could deliver a truly innovative technology solution with a future-proof, flexible model to meet the operational needs of our airport today and tomorrow. We can now offer a much more advanced technological environment for our airline customers and their passengers".

Almaty Airport will also implement Amadeus BRS, which will match each passenger with their baggage to ensure efficient management of luggage at the airport. The solution ensures a reduction of lost baggage bringing cost benefits to airlines and better service to passengers. Amadeus BRS also enables a faster turn-around of aircrafts enhancing flight punctuality.

"We are pleased to partner with Almaty Airport to take the steps to become an airport of the future," comments John Jarrell, head of airport IT at Amadeus. "Amadeus brings new technologies to the market that disrupt existing models to benefit the whole aviation business. ACUS and Amadeus BRS allow for greater efficiency for airports and airlines, and ultimately improve the airport experience for the traveller."

With Amadeus technology fully implemented, Almaty Airport will be ready for Expo 2017 hosted in Astana, Kazakhstan, and for the Worldwide Universiade 2017 event hosted in Almaty.

For more information about ACUS and the benefit of technology in the cloud, contact Amadeus.

The growth of 'cloud-based' common use solutions is revolutionising the check-in process and creating new opportunities for all stakeholders within the airport environment.
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