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  1. Collins Aerospace
6 November 2016

Rockwell Collins’ Common Use Systems Aim to Streamline Passenger Experience in New International Terminal at YYC

Rockwell Collins common use technology is helping passengers at YYC Calgary Airport’s new International terminal.
  • Long-term, strategic customer extends and expands relationship
  • Extensive deployment of ARINC technology and support facilitates self-service solutions designed to improve the passenger experience

YYC Calgary International Airport recently opened the doors of its new $1.6bn international terminal. The new facility doubles the size of the existing airport terminal and features Rockwell Collins’ common use self-service technology, which is designed to streamline passenger check-in for international travellers using YYC.

"Over the last decade, YYC has seen a consistent increase in passenger volumes and over that period an increased need and desire for self-service technologies to process passengers," said Calgary Airport Authority operations vice-president Bernie Humphries.
"When it came to ensuring a seamless passenger experience in our new international terminal, we wanted to ensure positive and streamlined processes for our guests. This meant looking at our existing common use passenger process solution and finding ways to enhance it in our new facility, which has a strong emphasis on self-service."

In addition to the ARINC common use passenger process solution (CUPPS) and ARINC self-service kiosks deployed at the airport, YYC also uses Rockwell Collins’ Managed Services airport information technology (IT) maintenance service. Through its managed services offering, Rockwell Collins provides YYC with 24/7/365 on-site and on-call IT support services for the airport’s passenger processing systems and related technologies, including automated passport control kiosks and a state-of-the-art baggage management system.

"Passengers are increasingly embracing self-service technologies to speed their travel time," said Rockwell Collins airport systems vice-president Christopher Forrest.

"The ARINC technologies at YYC provide the foundation for the airport’s commitment to enabling self-service travel. The new terminal positions YYC to handle passengers’ needs today and for decades to come."

The 1-to-Many matching approach is being promoted for use in airports because it removes the requirement for passengers to produce a BCBP or passport.
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