Siemens Awarded Extended Service Support Contract at Gatwick - Airport Technology
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Siemens Awarded Extended Service Support Contract at Gatwick

Gatwick Airport

Gatwick Airport has renewed a 12-month service contract with Siemens Postal, Parcel and Airport Logistics to provide engineering support for the operation of the baggage handling systems at both the South and North terminals with an option to extend the contract for a further two years.

Gatwick’s engineering manager of baggage controls Tom Sharp said that the renewal of the contract will provide invaluable continuity to ensure maximum uptime of both terminal operations with the opportunity to provide on-going system enhancements.

"The airport’s objective is to maintain fast response and on-site support during operating hours, to investigate and rectify suspected failures as quickly as possible and establish realistic response timescales, which allow an initial assessment outside of normal operating hours before the airport returns to an operational state," Sharp said.

Flexible on-site engineering support enables Siemens to provide Gatwick with additional or specialised resources to implement minor modifications and enhancements to the control systems to reflect changes in the configuration and layout of the conveyors as a day-by-day activity, as well as respond to urgent calls to investigate suspected failures.

"This arrangement is collaborative with the training and support provided by Siemens technical to the controls team at Gatwick to enhance a broader knowledge base," added Sharp.

Out-of-hours emergencies will be covered by experienced engineering support on 24-hour call out. In addition, a tasking contract has been placed to access additional resources to assist with the implementation of on-going system changes and enhancements.

For more information, please contact Siemens.

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