News, views and contacts from the global Airport industry
 

United Airlines unveils new concourse at Boston Logan Airport

29 April 2014

United Airlines and the Massachusetts Port Authority (Massport) have unveiled a new 10-gate concourse in Boston Logan International Airport's Terminal B, which allows customers to travel more efficiently while enjoying state-of-the-art amenities.

The Terminal B concourse was built with an investment of over $170m and it features a new ticketing lobby, improved security screening checkpoints and United club lounge for the airline's premium customers. The new 97,000ft² concourse, which is slated to open on 30 April, consolidates United's Boston operations under one roof.

United marketing, technology and strategy executive vice president Jeff Foland said: "From our intuitive self-tagging kiosks to our efficient self-boarding gates, the new Terminal B concourse offers more of the products and services our customers value."

The new concourse features several advanced self-service technologies that will streamline the airport experience for seasoned travelers and allow United's employees to offer better assistance to customers. The features include self-tagging baggage kiosks, automated self-boarding gates and a new customer service centre that enables passengers to resolve routine travel issues easily.

Massport CEO Thomas Glynn said: "This magnificent building is an investment in customer service and convenience. It brings United into one terminal, instead of two, it connects both sides of Terminal B, it has interactive technology to improve the airport experience, and it has new, locally based concessions such as Berkshire Farms."

The new United Club at Logan Airport, which is the fourth lounge to feature the airline's new design concept, is located atop the Terminal B concourse and offers a getaway for customers to relax.

The 8,000ft² lounge offers spectacular views of the airfield and Boston Harbor, and features an aviation theme with contemporary furnishings, complimentary Wi-Fi, power outlets and a range of food and drink choices.


Image: New self-boarding gates in United's Terminal B concourse at Boston Logan International Airport. Photo: courtesy of United Continental Holdings, Inc.