Sydney Airport in Australia has collaborated with tech firm Aira to introduce a navigation service that empowers visually impaired passengers to confidently navigate the airport.

The service is available via a smartphone app and will provide instant access to the required information about Sydney Airport’s terminals to visually impaired visitors and passengers.

Sydney Airport CEO Geoff Culbert said that the launch is part of a broader commitment to continue to improve accessibility at the airport.

“We welcome 44.4 million passengers a year through the airport and we’re continually looking for innovative ways to make the journey better,” Culbert added.

“This new service will significantly improve the airport experience for the visually impaired community. The trial we recently completed at T2 Domestic was a game changer for the participant and that’s something we’re really excited about.”

The service is available free of cost for travellers departing from or arriving in Sydney. It can be accessed via a smartphone app on any iOS or Android device that connects the passenger to an Aira agent.

Subsequently, the trained Aira professional offers on-demand, personalised access to visual information to improve the everyday experience of the user.

“Participants normally sign up to a plan and pay for the service by the minute, but when they use the service at Sydney Airport, we’re happy to cover the cost to support the visually impaired community,” Culbert concluded.

Last month, Sydney Airport launched a new lifestyle precinct at T2 Domestic that includes new food and beverage concepts with the aim of offering a fresh and relaxing experience to passengers.