Greece’s ground handling services provider Skyserv has implemented Amadeus’ Altéa departure control system (DCS) at 37 airports across the country.
Altéa DCS automates key airport processes, from passenger check-in to departure, streamlines the customer experience, and ensures that flights leave safely and on time.
The system helps Skyserv handling agents to fulfill the specific requirements of airline customers.
Altéa DCS also allows handling agents to see the unique business rules of each of the 150 airlines Skyserv handles via graphical prompts when they serve passengers.
The system’s implementation allows Skyserv to manage load control operations from a single location rather than from several separate airports as in the past.
Switching to the new system involved 150 airlines and was completed in three months without affecting Skyserv’s service.
Skyserv information technology and telecommunication manager Anastatios Stavrakakis said: “By leveraging the latest in technological innovation, we can ensure we continue to deliver the highest quality service for airlines, airports, and passengers. Amadeus shares our vision and its systems are a long-term choice for improving the value we deliver to carriers.”
Currently, over 125 global ground handling firms use Amadeus Altéa Departure Control for Ground Handlers.
Amadeus EMEA vice-president of airport IT Yannick Beunardeau said: “Skyserv’s legacy DCS was due to be decommissioned and that meant our teams had to work closely to ensure the successful migration.
“We’re pleased to partner with the leading ground handler in the region and we share Skyserv’s belief that technology can help all partners at the airport collaborate more closely for the ultimate benefit of the traveller.”
Skyserv provides a complete range of services associated with aircraft handling and offers an individual solution for each and every carrier.
The company also offers freight handling with customised logistics solutions at its 14,000m² cargo terminal at Athens International Airport.