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May 13, 2022

Australia’s Perth Airport launches new self-check-in kiosks

The check-in self-service project will help bring all commercial flight services into a central aviation hub.

Perth Airport in Australia has transformed 16 check-in counters in the T1 International area into automated bag drops to better serve passengers.

The airport has installed 36 new self-check-in kiosks in the old queuing area to accelerate passenger flow as well as reduce person-to-person contact during the departure process.

The check-in self-service project, which was carried out in partnership with Amadeus, will help the airport bring all commercial flight services into a central aviation hub.

By minimising processing time and queuing, the project is anticipated to streamline passenger check-in activity.

The new developments were based on a passenger handling platform, which allows the airport to scale services up and down to match peaks and troughs in demand.

Air New Zealand and Singapore Airlines have currently adopted the self-service check-in service, while Cathay Pacific and Malaysia Airlines are anticipated to begin using the service in June.

Perth Airport chief operations officer Scott Woodward said: “The new kiosks enable passengers to check-in and facilitate bag drop independently, without the intervention of airline staff, therefore improving passenger flow.

“This also means an uncompromising stance on safety, security and usability as we adapt to new processes in the post-Covid era.”

In February, Perth Airport announced the upgrading of its checked baggage screening systems across all terminals.

The new security screening equipment is being installed as part of the federal government’s mandate to bolster the country’s domestic and international aviation security.

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