self-service check-in kiosk

The Airports Company South Africa and Aviation Co-ordination Services (ACS) have renewed a contract with air transport company SITA to extend its technology coverage to nine airports.

The five-year contract will include installation of SITA’s common-use passenger processing platform and kiosks at nine airports including O.R. Tambo International Airport in Johannesburg; Cape Town International Airport; and King Shaka International Airport in Durban.

SITA will deploy more than 1,000 work stations and 116 self-service check-in and baggage-tracing kiosks at the airports. In addition, the company will also install the necessary backend hardware and network-related infrastructure.

ACS COO Tebogo Mekgoe said: "Nearly 18-million passengers fly from our airports every year. We want them to have a world-class experience and to deliver this we need the very best technology.

"SITA works with airports across the world and not only does its technology give passengers the very visible services we know they want – like self-service check-in kiosks – but it also makes our airport operations highly efficient."

The common-use platform enables connectivity between the nine South African airports for airline and airport operations.

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It fully integrates solutions for seamless operation across airports, sharing check-in desks, kiosks and boarding areas, while facilitating uninterrupted self-service from check-in to security, boarding to border security on arrival.

The technology also enables airports to manage passenger traffic by providing information on the volumes and stay times of passengers at several locations.

Moreover, the technology is compliant with Payment Card Industry Data Security Standard (PCI DSS), thereby supporting the security needs of credit card industry.

Last month, LATAM Airlines announced that it would install SITA’s new baggage management technology, BagManager, across 12 airports in Latin America, starting with Santiago International Airport (SC) in Chile.

Image: SITA deploys its common-use technology at nine African airports. Photo: courtesy of SITA.