Emirates Airlines has added a new Airport Maps feature to its app, designed to aid airport navigation for passengers.
Using Bluetooth and WiFi, the feature accesses the passenger’s location to direct them to different areas of the airport such as check-in desks, Emirates lounges, shops, restaurants and ATMs.
The app includes maps of Dubai International Airport Terminal 3, which is the airline’s main hub, as well as maps of London Heathrow, London Gatwick and Hong Kong International Airport.
The Emirates app is available in 19 languages, with 1.5 million active users each month. Customers can search for, book and manage flights on the app and manage their Emirates Skywards accounts.
Dubai International Airport currently handles 90 million passengers each year. Wayfinding technology provides travellers with improved experiences at airports.
Last year, the app added a new feature that allowed customers to sync their playlists to their flight seats.
It also became the first airline to use web virtual reality (VR) technology when it launched 3D seat models on its app.
Last October, Emirates launched its fully integrated ‘biometric path’ service at Dubai International Airport to quickly process passengers with facial and eye recognition.
Known as Smart Tunnel, the biometric passenger system was deployed at Dubai International Airport’s third terminal for a trial.
In July last year, Emirates obtained IATA 753 compliance certification for its baggage operation at Dubai International Airport.
To earn the certification, the airline developed an integrated Baggage Management System (BMS) in-house, which offered full control over its baggage operations worldwide.