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July 16, 2021

British Airways and AirPortr to launch fast bag-drop service at Heathrow

British Airways and AirPortr are planning to set up new bag drop-off points at Terminal 5 of Heathrow Airport.

British Airways has joined forces with AirPortr to develop new fast bag-drop areas at Heathrow Airport’s (LHR) Terminal 5 before passengers move towards the departure concourse.

The partners are planning to establish the first drop-off point at the Heathrow Express train platforms.

Starting from 19 July, the passengers will be able to drop off their luggage quickly and move bag-free to the security.

Thereafter, the AirPortr’s team will seal, secure and check in the luggage for clients’ flights before the passengers collect their bags at their destination.

For a cost of $26.33 (£19), the passengers can also book for their baggage collection from their home address.

After availing of this service, a vetted delivery driver will collect the bags from their doorstep and give digital bag tag receipts.

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The delivery process will be monitored by AirPortr at all times.

Furthermore, the customers can track their luggage online from the time of their collection till their loading onto the aircraft.

The carrier also provides a special twilight baggage drop service, wherein the clients can deliver their belongings to the airport terminal the day before they travel between 4pm and 9pm.

British Airways customer experience director Tom Stevens said: “Ahead of July 19, we have been busy investigating and trialling ways to ensure that we can offer our customers the smoothest journey through the airport possible.

“We believe this contactless initiative with AirPortr allows our customers to avoid baggage check-in queues and move through the airport without the hassle of carrying luggage, as well as offering the reassurance that we are doing everything we can to ensure the safe delivery of their bags from doorstep to destination.”

Recently, the airline announced its involvement in IATA’s Travel Pass, which will soon commence on British Airways flights from Heathrow to Geneva and Zurich.

In a statement, British Airways said: “British Airways’ customers travelling to Cyprus, Germany, Greece, Italy, Spain and Portugal can now also upload their negative Covid-19 test result and other documentation directly into for verification before travel.”

In May, British Airways said that it would test a new digital queuing technology from Qmatic for handling passenger flow at the airport.

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