New Zealand’s Auckland Airport has introduced automated pre-security gates to improve processing times and journeys for international travellers.
The airport has installed 12 eGates that will scan the travellers’ boarding passes and permit them to the security areas.
The technology was developed with Vision-Box and marks phase one of a broader technology transformation at Auckland Airport.
The airport processes around 7,000 passengers through its international terminal every hour.
Auckland Airport general manager of operations Anna Cassels-Brown stated that the new technology, which replaced manual checks by two airport personnel, has increased the processing capacity by five times.
Cassels-Brown said: “The fundamental requirements of passenger processing are not going to change. We still need check-in, baggage drop, customs and security screening. But what technology can do is allow us to link the process together and streamline information in the background, helping to make the experience as seamless as possible.
“When technology is combined with a commitment to customer service, we will be achieving our ambition to make journeys better for all customers and operational partners at Auckland Airport.”
Vision-Box will introduce the second phase of its Orchestra software next year. The software will enable the integration of the pre-security gates with real-time flight information and permit multi-board passing for families.
It will also offer real-time reports and integrate with the access control system for validation of staff ID.
Last month, Auckland Airport launched the latest version of its app, providing real-time travel information from the passenger’s home to their departure gate.
In August, CPB Contractors received a NZD221m ($141.97m) contract for the airport’s Taxiway Mike and Remote Stands Stage 2 project.
In July, Auckland Airport launched a NZD100m ($66.54m) project to upgrade the roads leading to the terminal area.