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November 4, 2019

Auckland Airport launches app update for real-time travel information

New Zealand’s Auckland Airport has launched the latest version of its app, offering users real-time travel information from home to the departure gate.

New Zealand’s Auckland Airport has launched the latest version of its app, offering users real-time travel information from home to the departure gate.

The updated app has been designed to take the stress out of airport departures and arrivals. It creates a personalised travel itinerary, beginning from leaving home and includes the expected time taken to clear customs and aviation security.

Auckland Airport technology and marketing general manager Jonathan Good said that it is the only app to deliver information about the complete journey, from home to flight departure.

Good said: “It’s a real step-change in the functionality of our app, with stress-free trip planning at its heart. We’ve had an app since 2013, but we knew we needed to move beyond flight information and parking bookings to an integrated solution built around customer needs.”

As with previous versions, the app’s latest upgrade contains functions such as carpark booking and shopping at The Mall.

This can now be linked into the personalised itinerary when signed into the airport with Strata Club, its no-cost loyalty rewards scheme.

Prior to the new app’s launch, the airport talked directly to passengers to understand their requirements.

Good added: “As we get underway with Auckland Airport’s massive programme of infrastructure development both in and around the terminals, the app will be an important tool to support a stress-free journey.”

In April 2017, Auckland Airport launched a new and advanced app-based programme designed to recognise the travel choices of passengers with personalised services and benefits.

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