London Stansted International Airport is one of the busiest and fastest growing airports in the UK. Touted as London's third biggest airport, it has witnessed significant investments in infrastructure developments to support its continuous growth.
Triagonal is a world-leading wayfinding, signage and passenger experience specialist based in Copenhagen, Denmark. It supplies high-quality products to airports, railway stations, universities, hospitals, and shopping centres worldwide.
Focussing on every available information channel, from static and dynamic signs, to app and web strategies, Triagonal covers all aspects of passenger wayfinding. The company recommends making use of all passenger information elements to ensure a balance between all visual areas the user experiences such as signage, advertising and retail.
Wayfinding and signage systems to improve the airport passenger experience
Many design companies working with signage and methods of wayfinding in public spaces focus primarily on branding and visual analysis.
Triagonal Information Design
Triagonal bases their method on passenger flows and behaviour analysis, creating a user-friendly wayfinding system.
Passenger wayfinding and communication evaluation
Triagonal offers a communication evaluation package, which will typically revolve around an existing site.
Based on passenger flow and user behaviour studies, Triagonal delivers a thorough report outlining where the challenges are, and presents a set of prioritised recommendations to amend the identified problems.
Examples of past cases include Queen Alia International Airport in Amman, Jordan, and London Heathrow Terminal 2 in the UK.
Airport wayfinding strategy, naming and design
Triagonal develops an approach to suit all airport information and signage-based needs, including naming strategies, graphic design principles, readability, and identification of information zones, flows and signage types.
This is typically applies to new or refurbished terminals, or airports where the client or operator wants a new, more contemporary system.
Cases include Iceland’s Keflavik International Airport, and Helsinki Airport in Finland.
Customised signage designs for a specific airport space
Triagonal can recommend to clients the most appropriate signage elements and information channels for their requirements, as well as which flows will be most efficient, typically in an existing site with the cooperation of an architect or engineering team.
Usually based on an existing overall strategy, this package delivers a number of options as to how wayfinding could be designed for a given space or set-up.
Cases include London Heathrow Terminal 3, Flight Connection Centre, and preparation for ePassport gates at London Heathrow Terminals 3, 4 and 5.
Terminal signage positioning and implementation
The positioning and implementation of signage is of vital importance. This package will help with the scheduling of information, coordinated with other engineering disciplines, such as power, fire and ventilation.
Advertising signage in transportation terminals can also be included as of the package.
Past instances include the new Muscat International Airport, Oman; London Heathrow Terminal 2; and Keflavik International Airport, Iceland.
Detailed signage design and tender
Triagonal offers a detailed design package that can include graphic design guidelines, and design of interior and exterior signage, including static, or dynamic and interactive elements.
The company can deliver technical specifications, and descriptions of the wayfinding system designed, as well as an evaluation of tender bids, and supervision.
Cases include new Muscat International Airport, Oman, and Keflavik International Airport, Iceland.
Triagonal’s unique wayfinding expertise has been developed over more than 40 airport projects, and 15 years of dedicated work and research.
The company works in all stages of the wayfinding process, in both interior and exterior areas, from high-level strategies and validation of existing signage systems, to implementation and tendering of fully developed systems.
The second busiest international terminal at Los Angeles International Airport (LAX), Terminal 2, is undergoing a major improvement to enhance the airport's level of service and its appearance.