In 2021, Hurricane Elsa approached Florida, became Tropical Storm Elsa, unleashed rain and flooding, and cut off power to thousands.

Air carriers began cancelling their flights in and out of SRQ throughout the day, which was visible in AeroCloud’s Gate Management module.

“This made it so much easier for our staff to answer passengers’ inquiries about flight status.
This is usually one of the most challenging pre-storm issues we encounter,” added Guilbert.

“We were able to work efficiently and complete storm preparations for common use equipment at ticket counters and gates as they were taken out of service,” added senior vice-president and Chief Information Officer Evan Knighting.

“SRQ uses Aerocloud’s FIDS system, meaning any changes that were happening within Gate Management were immediately displayed on the FIDS screens throughout the airport, on the website widget, and the mobile app.

Guilbert summed up SRQ’s relationship with AeroCloud.

“We are glad to have partnered with AeroCloud for our airport operations needs when we did, especially during this challenging past year.
Our airport life and the service to our passengers is better thanks to the AeroCloud platform!”
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