SmartZone and VIP / CIP Services

TAV Technologies has a range of solutions available for important passengers at airports, including SmartZone application and VIP / CIP Services.

SmartZone

Combining the use of mobile apps and location-based services, the airports are now able to reach out to their VIP passengers in the right place and at the right time (for example when they are walking towards the security check) to increase customer engagement and drive interactivity.

TAV SmartZone consists of a tailor-made, multi-platform mobile application and iBeacon implementation throughout the airport for precise location services.

Some of the features include:

• Increase customer engagement
• Drive interactivity and improve customer relations
• Monitor passenger activity within the airport to optimise airport resources
• Improve customer satisfaction and prestige of your airport
• More relevant information for customers
• An increased opportunity for upsales
• Ability to gauge customer preferences
• Opportunities for discounts, promotions, and coupons
• Less waste of paper used to print coupons

VIP / CIP Services

The goal of TAV Technologies VIP/CIP services is to meet boutique service-level expectations at the airport, offering the highest level of comfort delivered at a global standard. This service quality needs to be designed and implemented smoothly to serve and satisfy passengers who value comfortable, stress-free and timely service.

TAV Technologies VIP/CIP Operation and Reservation Suite is a complete solution package that provides an airport with all the necessary functionality to manage its service operations.

This package ensures the utilisation of all the advantages provided by the internet and by an airport’s intranet through the implementation of well-defined workflows. Service procedures are systematically optimised and potential service problems automatically targeted for minimisation.