The development of any learning, operational, or procedural structure always begins with a concept for design and utility.

This isn’t an informal or esoteric process meant to happen spontaneously or without structure. The Concept of Operations is a globally recognised framework that provides a detailed view of how a business system operates and evolves. Its development should describe the elements of a proposed system from the perspective of stakeholders that use the system, not from those designing it. The language used to describe the concept should be accessible to everyone, including those not technically adept, to ensure full understanding of the system’s primary rules.

Initial and ongoing consultation is an essential part of the process to ensure we understand the specific details of your vision and the components of your business requirements specification. A Concept of Operations assists with the product selection process and streamlines subsequent supporting activities. Procedure development is instrumental in enacting the Concept of Operations.

In the case of existing systems undergoing retrofitting, we provide procedure updates based on a previously-established set of requirements. This commitment is necessary to ensure that your systems are continuously assessed for usability, efficiency, safety, and security. Technological updates are manifold when working with sophisticated systems. They require regular expert analysis and planning when re-implementation is necessary. In some cases, a system may need to be adapted to meet modern technological demands and requirements for human-machine interface (HMI). Our team at ATS is a group of highly experienced and regarded experts in the development and execution of system adaptation requirements and end-user HMI.

For new systems, we lead your business from inception through ongoing regular upgrades and any necessary adaptations. We understand, as well as you do, that this is not a linear process. In many cases, developing and installing new systems requires stakeholders, procedures, and expectations to zigzag along a continuum of progress.

With this insight, we understand that flexibility, critical thought, and an adjustment of expectations are required at every step of the process, even when things appear to stray off course. These diversions are a natural and necessary part of new system development and implementation. That’s why we work in collaboration with associates and key influencers in the industry.

Our delivery involves procedure development and refinement, systems commissioning, adaptation, and advocacy and lobbying. Each one of those parts is regarded through the lens of optimisation, so efforts to improve and provide the highest quality service delivery experience are made at every level. That means we’re there for the entire process, no matter how fine the details. Each part is significant in its own right. And because of our relationships with a diverse population of influencers, even those not directly involved in the aviation industry, we achieve an unparalleled standard of customer service.