
Global airline alliance Star Alliance and digital engineering and technology solutions provider Nagarro are redefining customer journeys with two new digital initiatives.
As part of their digital transformation venture, the parties have announced an upgraded flight-and-fare search user interface (UI) and a single biometric facial recognition system.
During their six years of partnership, the companies have established several solutions to enhance the customer experience.
Star Alliance digital and technology services director Jeremy Drury said: “We enjoy a long-term partnership with Nagarro, as they have always understood our needs and have always delivered the right solution.
“In the world of technology, it is easy to get caught up in the complexity of things, but with Nagarro, there is always more focus on the result, the destination, and how it will better our operations.
“The importance and mutual benefits of this relationship have been proven once more during Covid-19.”
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalDataDesigned by Nagarro, the UI enables faster sorting and filtering and allow the customer to successfully navigate and get better results.
The single biometric facial recognition system enables passengers to enrol online using a participating member airline’s app.
Travellers can upload their picture and a passport scan, as well as get their identity verified via biometric-recognition services.
Last week, Lufthansa Group (LHG) airlines, Star Alliance founding member Lufthansa, and SWISS announced plans to implement Star Alliance biometrics for selected flights starting this month.
The carriers installed specific infrastructure at Frankfurt and Munich airports.
Last month, Singapore Airlines (SIA) became the launch airline for the digital version of the Star Alliance Connection Service.