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August 17, 2022

SITA to deploy check-in and gate system at three Canadian airports

SITA’s technology will allow the airports to incorporate both contactless and biometric capabilities.

Calgary Airport Authority, ADM Aéroports De Montréal and the Greater Toronto Airports Authority in Canada have selected SITA’s common-use check-in and gate system to upgrade passenger experience.

This will see the three airports deploy more than 700 check-in kiosks and boarding technology for passengers travelling to, from and within Canada.

The Calgary Airport Authority IT chief technology officer and senior director Megan Gupton said: “Our combined vision is to offer the best passenger experience in Canada and highest-quality services to our airlines and industry partners.

“As air traffic rebounds, we see several benefits to our guests in furthering technological solutions like facial recognition boarding, getting us closer to our goal of being a contactless airport.”

The implementation of SITA’s technology will allow the airports to incorporate both contactless and biometric capabilities.

The new touchpoints are said to surpass Canada’s accessibility requirements and aviation security standards.

These include text-to-speech hardware, navigational keypads, height controls, tap and chip and pin payment technology for in-flight upgrades, along with biometric camera capability for future use.

SITA also agreed to offer its teams at each airport in order to monitor potential bottlenecks at the terminals.

The technological upgrade is expected to improve operational performance and streamline processes.

All the systems will be installed at the airports by early next year.

SITA Americas president Matthys Serfontein said: “We know that passengers want more control of their journey with automated solutions that make travel fast and convenient.

“We are pleased to bring this experience to three of Canada’s busiest airports and build on our long-standing partnerships.”

In June,  SITA secured a contract from Polish Air Navigation Services Agency to upgrade eight international airports.

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