Japan’s Sendai Airport is set to start a trial of Bespoke’s artificial intelligence (AI) powered chatbot adviser Bebot for a period of three months to serve travellers who speak English.
Bebot is Bespoke’s travel-focused AI technology and provides a responsive and friendly channel for queries.
Sendai Airport’s guests will be connected to Bebot automatically when accessing free Wi-Fi at the airport.
Bebot gives travellers access to airport information with regard to shops, restaurants, luggage storage, and other available services.
Other information such as Sendai tourism, transportation options, and how to get to other major areas in Japan, will be provided by the chatbot through natural-language chat.
Bebot is now available for US-based airports, hotels and travel destinations.
Bespoke founder and CEO Akemi Tsunagawa said: “Wondering about a connecting flight, where to find a money exchange, how to take a cab to a nearby restaurant, or where to find a comfortable place to stay? Bebot will give you an answer right away.
“Our unique AI was developed from the ground up to serve the specific needs of travellers, providing them with the timely info, tips, and guidance they need to navigate foreign lands and new places.”
Bespoke’s advanced AI has been developed with a focus on empowering travellers with essential information and tips in a familiar chat service.
This improves travellers navigation and adventures and relieves airport staff.
The company’s AI is augmented by on-the-ready human chat, providing a no-compromise, instantaneous source of information to customers and travellers.