A new survey has revealed that passenger confidence in air travel has improved at Kempegowda International Airport (KIAB / BLR Airport) in Bengaluru, India, with the implementation of contactless processing and sanitisation measures.
A survey called ‘Voice of Pax’ was commissioned by Bangalore International Airport Limited (BIAL), which operates BLR Airport.
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LeadCap Ventures conducted the survey on behalf of BIAL from April to July this year, with 6,098 respondents participating.
The five-phased survey focused on understanding passengers’ thoughts around air travel.
It revealed that, following the resumption of air travel, the initial negative perception of air travel has undergone a positive transformation.
The primary reason for avoiding flights was the fear of contracting the virus infection at airports.
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By GlobalDataBLR Airport implemented safety and hygiene measures, which saw an improvement in the intent to fly among respondents, rising from 13% in phase 1 to 33% in phase 5.
Passengers concerned about airport safety and hygiene declined from 21% in phase 1 to 6% in phase 5.
Furthermore, the survey noted a spike from 71% to 89% in respondents considering air travel the safest mode of transport.
Contactless processing improved from 62% to 100% while the use of Arogya Setu e-pass also improved from 49% to 86%.
To rebuild confidence among passengers, BIAL launched Virtual Information Desks that allow passengers to have real-time conversations with airport staff through touch-free video calls.
BIAL also enhanced ventilation to increase fresh air intake at the terminal. It increased the temperature of the air-conditioners to minimise the transmission of the virus.
A BIAL spokesperson said: “Based on feedback from the respondents, BIAL continues to refine standard operating procedures to boost the confidence of passengers who are uneasy about air travel.
“There are high expectations from passengers in terms of safety and hygiene to make airports safe places to travel through. BIAL will continue to introduce new measures and services to further strengthen passenger confidence.”
