OmniServ has won a multi-year contract from Liverpool John Lennon Airport (LJLA) in the UK for the provision of services for passengers with reduced mobility (PRM).
In 2018, OmniServ provided assistance to 52,604 passengers requiring support across 22,065 flights arriving and departing from LJLA.
Under the new contract, OmniServ will continue to work with LJLA to deliver continuous service improvement to passengers who require assistance in getting around the airport.
The UK company was first appointed to deliver PRM services at LJLA in 2016 and after the first years of the partnership, LJLA’s rating from the Civil Aviation Authority (CAA) has improved from ‘good’ to ‘very good’ in 2018.
The companies attributed this achievement to hard work, commitment to customer service and mutual collaboration.
OmniServ general manager for the north Marc Buckle, who led the team behind the tender, said: “I am genuinely proud of my team’s track record and relentless efforts in delivering a great service.
“They have taken LJLA’s brand values of faster, easier, friendlier and incorporated their meaning into every aspect of our passenger assistance operation.
“We are delighted to continue our partnership and work together in making Liverpool a beacon of excellence in the North West.”
As part of the extended contract, OmniServ will introduce new equipment and technology to enhance the overall passenger experience.
OmniServ group managing director Antony Marke said: “Our focus will remain on comfort and dignity as passengers travel through the airport.
“Our fundamental belief that every customer, regardless of their assistance needs, has the right to enjoy air travel will ensure LJLA remains an airport of choice for customers who rightly expect an excellent level of service.”
OmniServ is facilities management firm in the UK and European subsidiary of AirServ that provides services including Passengers with Reduced Mobility, aviation security, passenger services, coaching, and janitorial services.