South Korea-based Kumho Asiana Group affiliate and IT service provider Asiana IDT has entered a partnership agreement with SITA to provide effective solutions and customer services to airlines and airports in Korea and across Asia.

Under the scope of the partnership, SITA will deliver its latest solutions for passenger and cargo management, as well as communications and infrastructure services to Asiana IDT's customers.

Asiana IDT president and CEO Han Chang Soo said: “This new partnership with SITA will allow us to provide our airline and airport customers with the perfect blend of Asiana IDT’s regional expertise and SITA’s renowned global solutions and delivery of world-class customer service.

“This is the ideal combination for Korea’s air transport industry which is looking to expand its international business and to operate on a global level.”

"This new partnership with SITA will allow us to provide our airline and airport customers with the perfect blend of Asiana IDT’s regional expertise and SITA’s renowned global solutions."

SITA Global Services is a 24/7 customer services organisation with a global team of 2,000 people.

SITA Asia Pacific president Ilya Gutlin said: “South Korea has a clear focus on developing its tourism industry so it is appropriate that SITA has partnered with Asiana IDT during the 2016-2018 Visit Korea Year programme.

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“Together we can support the airlines and airports of Korea to use world-class technology to transform the passenger experience and innovate for the future of the Korean air transport industry.”

The SITA customer services will also be available ‘on the ground’ to benefit both SITA and Asiana IDT customers.


Image: SITA will deliver its latest solutions and customer services to all airline and airport customers of Asiana IDT. Photo: courtesy of SITA.