Rockwell Collins has signed a five-year agreement with Heathrow AOC, to provide the ARINC vMUSE Common Use Passenger Processing System (CUPPS) in all four common-use terminals at London Heathrow Airport (LHR).
LHR has been using the ARINC Multi-User System Environment (MUSE) platform in terminals 1, 2 and 3 since 1999.
Under the terms of the agreement, LHR will now upgrade those terminals to vMUSE, and will install a new vMUSE system in Terminal 4.
Deployment of vMUSE will enable LHR to support over 1,500 common-use workstations and up to 300 back office workstations.
ARINC vMUSE has been designed to support new technologies such as baggage drop and leading-edge bag management systems.
Furthermore, vMUSE will support the latest CUPPS standards, while delivering improved efficiency and cost savings to airlines and airports. In addition, when integrated with vMUSE Enterprise, CUPPS support can be extended to off-site locations and wireless devices.
AOC Shared Systems Board chairman David Wilding said, "As one of the world’s busiest airports, Heathrow must utilise the most effective passenger processing technologies available.
"The ARINC system enables us to meet the needs of our member airlines by improving the efficiency and flexibility of passenger processing, which ultimately enables us to provide the best customer service possible."
Rockwell Collins information management services business Heathrow executive director Tony Chapman said, "As passenger traffic continues to grow, we remain committed to providing airlines and airports of all sizes with the most efficient solutions available to meet passenger demands."