Germany’ Munich Airport has begun a second round of crowdsourcing with its new InnovationPilot platform.

Launched in June, the online platform seeks feedback on specific airport issues from passengers and visitors.

Data will be used by Munich Airport’s Terminal 2 operating company, a joint subsidiary of Munich Airport and Lufthansa, to improve the experience for passengers waiting at security checkpoints, gates and baggage pick-up.

"Airport representatives have requested the passengers send their feedback by the end of this month."

Airport representatives have requested the passengers send their feedback by the end of this month.

The website has also been created to invite people to provide their suggestions and proposals on the design and implementation of various airport projects and events.

Munich Airport corporate development head Jörg Ebbighausen said: "Since the kick-off of our InnovationPilot crowdsourcing platform in June, we've been delighted with the many valuable ideas from our community and the very positive response.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

“This has us feeling even more excited to see how many creative ideas we will receive for our 'Who likes waiting…' campaign.”

The airport said that users could post their comments and participate in the discussions posted on the online InnovationPilot platform.

In April, Munich Airport launched a new satellite terminal, which saw a total of 20,000 passengers booked on 140 flights during its first day of operations.