Miami International Airport (MIA) has introduced its mobile app, which has been developed by IT provider SITA and is intended for passengers and all airport users.
Claimed to be the first airport app in the US to use the latest technologies, including Bluetooth beacons, it provides information to people, when and where they need it.
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The app, called ‘Your Personal Travel Assistant’, offers an easy-to-use interface and provides travellers personalised updates, directions and tips based on their requirements and location.
The MIA Airport Official app can be used on iOS and Android devices from any destination across the world.
When a user opens the app, they are provided with options based on location – this ensures that a user in Miami will find a different experience than someone opening the app in London, or New York.
As passengers step into the airport, the app offers information and support necessary to their individual journey, including updates on their gate, flight times and baggage collection, and food and retail outlets.
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By GlobalDataThe app also presents accurate and up-to-date indoor maps. Due to ‘blue-dot’ functionality, map rotation, turn-by-turn directions, ‘walk times’ and a ‘near me’ feature, the app enables passengers to quickly locate anything inside the airport.
Miami-Dade Aviation director Emilio T González said: "MIA Airport Official 2.0 is the latest example of how we are leveraging new technology to make travel through our airport easier than ever.
"Thanks to the installation of data beacons, our mobile app can now guide you from your driveway to the runway with personalised, user-friendly instructions."
SITA airport solutions vice president Matthys Serfontein said: "There are a multitude of airport and travel apps but at SITA we have taken the initiative to develop one that provides a truly personal experience.
"We’ve incorporated the latest technologies, including Miami’s beacon infrastructure and a selection of SITA’s industry APIs, to provide a context and location-aware experience.
"What this means is that anyone who uses Miami International Airport will find this app incredibly useful. We have drawn on our decades of experience with airlines and airports and worked very closely with the team in Miami to deliver the world’s most technologically advanced airport app."
SITA has designed this app by making use of the latest beacon technology based on the Common Use Beacon Registry standards.
Last month, Menzies, a global supplier of passenger, ramp and cargo handling services, had signed a five-year deal with SITA to deploy the latter’s ground handling management technology at close to 150 airports globally.
Image: The MIA Airport Official app can be used on iOS and Android devices from any destination across the world. Photo: Courtesy of SITA.
