Miami International Airport (MIA) will install 44 self-service passport control kiosks developed by SITA, to speed up the customs and immigration process.
Automated passport control (APC) kiosks use biometric technology to match a passenger’s passport with their face and fingerprint data to help reduce wait times. The airport claims waiting times for US citizens have reduced by around 40% since the first kiosk was installed in 2013.
MIA director Emilio González said: "This investment in more than 40 additional kiosks for MIA demonstrates our commitment to providing the best possible arrival for our international travelers. It is one of several investments we are making to improve the overall passenger experience.
"The APC kiosks are a great example of how our work with SITA has allowed us to investigate innovative and smart technology and roll it out quickly when we see the benefits. We determined that SITA’s solution out-paced the competition with its design, functionality, ease of maintenance, durability and commitment to security by using the industry’s most advanced biometric technology."
The kiosks are capable of processing any passenger from the US, Canada or any of the 38 visa waiver countries, including US lawful permanent residents or green card holders.
SITA President, Americas Paul Houghton said: "The use of SITA’s APC kiosks at MIA has been a huge success, and the reduction in wait times has been significant. Our kiosks process passengers in less than two minutes, compared to longer waits for a CBP agent during peak travel periods.
"As the global leader in integrated border solutions, SITA provides technology that benefits everyone. Passengers move quickly through the airport; airlines can de-plane passengers quickly for on-time turnarounds, while CBP agents maintain high security levels.
MIA will install the new kiosks in its North, South and Central terminals, increasing the total number of APC kiosks at the airport to 80.
Image: The Miami International airport will install the 44 new kiosks to futher increase the speed of customs and immigration procedure. Photo: courtesy of SITA.