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July 6, 2014

Malta International Airport introduces self-service check-in kiosks

Malta International Airport has introduced self-service kiosks at its check-in hall, in a move to improve the passenger experience.

Check-in kiosk

Malta International Airport has introduced self-service kiosks at its check-in hall, in a move to improve the passenger experience.

The new kiosks have already been implemented by the majority of key airports in Europe, while Lufthansa will be the launch customer for the new service.

Malta International Airport CEO Markus Klaushofer said the introduction of these kiosks is proof of the airport’s commitment to invest in services that enhance the passenger experience, by providing travellers with an efficient end-to-end self-service.

"Apart from improving our airport’s passenger flow, this service will allow passengers more time to enjoy the various facilities in our terminal," Klaushofer said.

The automated, interactive and touch-screen based check-in kiosks will decrease full-service check-in queues, as well as lobby congestion.

"This service will allow passengers more time to enjoy the various facilities in our terminal."

According to the airport, they will give passengers more flexibility and control over their travel experience.

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Check-in through this channel is particularly convenient for passengers travelling with hand luggage.

Self check-in enables passengers to choose their seat, print their boarding card and drop off luggage to the bag-drop facility, and airport and airline staff will be available to offer assistance if required.


Image: The new check-in kiosks have been implemented by the majority of key European Airport hubs. Photo: courtesy of Malta International Airport.

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