London Gatwick Airport and its airport partners have selected Wilson James to provide special assistance services to its passengers with restricted mobility and/or hidden disabilities.
The airport partners include the Airline Operators Committee (AOC) and public experts on the Gatwick’s Passenger Advisory Group.
Wilson James chief executive officer Mark Dobson said: “Combining innovations in people, processes and systems, our dedicated Wilson James team will draw upon our considerable experience within the aviation sector to deliver an exceptional service provision.”
The company has been chosen as the preferred supplier following the successful completion of a tender process.
Gatwick Airport Terminals and Passenger Services head Nikki Barton said: “Gatwick and our airport partners want to see continued improvement in the quality of the airport’s special assistance services and we are confident that Wilson James can deliver this through investment in people, training and new equipment, and also by utilising new technology.”
Contracts between Gatwick Airport and Wilson James are yet to be signed.
Employees of OCS, the current service provider at the airport, will be transferred to Wilson James.
Gatwick Airport serves more than 228 destinations across 74 countries, with 45 million passengers each year on both short and long-haul point-to-point services.