A report from global IT provider SITA has revealed that the new ‘Internet of Things’ (IoT) will provide seamless self-service to passengers at different airports and airlines.
SITA’s ‘The Future is Connected’ report shows that about 83% of travellers carry smartphones at the airports, while more than 80% use them for check-in and issuing boarding passes.
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Most airport authorities and airlines are planning to invest in mobile services for passengers, while airports are expected to fund self-service processes.
SITA Market Insight director Nigel Pickford said: "The air transport industry has already embraced self-service and now it is turning to the ‘Internet of Things’ to deliver a more connected experience to travellers.
"Half of airlines expect to have IoT initiatives up and running over the next three years, meanwhile airports are building out the infrastructure to support IoT.
"Together these will deliver improved operations and will lead to a step change in the passenger experience."
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By GlobalDataThe International Air Transport Association’s (IATA’s) fast travel programme aims to provide self-service solutions to 80% of passengers worldwide by 2020.
The programme’s six stages include document scanning, check-in, self-boarding, bags-ready-to-go, flight rebooking, and bag recovery.
The programme affected around 29% of travellers last year, and it plans to facilitate solutions for a further 40% in 2016.
Image: Over 80% of passengers use smartphones for check-in and boarding pass. Photo: courtesy of SITA.
