Houston Airport System has implemented the first phase of its fully expanded SmartRestroom solution at George Bush Intercontinental Airport in order to enhance passenger experience.
Earlier this year, Houston Airport System adopted IT solutions provider Infax’s SmartRestroom pilot.
However, implementation of the pilot into a full system was based on the data received from both passive restroom monitoring and direct passenger feedback.
Houston Airport System director Mario Diaz said: “Our passengers’ comfort is our priority and they have made it clear how important clean restrooms are.
“Through the use of ‘smart’ restroom technology, we are able to respond quickly and gather information that helps us predict their needs across all of our service points to deliver on a better travel experience.”
Phase One of the latest technology includes 50 restrooms divided between George Bush airport and William P. Hobby Airport operated by Houston Airport System.
Each restroom location features passenger counting, predictive analytics, real time alerting and staff location monitoring.
It is equipped with iPads on the custodial carts and customer feedback survey tablets for passengers to use while exiting the restroom.
The two Houston airports also received Business Intelligence platforms for customer feedback and real-time restroom analytics.
Houston Airport System chief operating officer Jesus Saenz said: “The Infax SmartRestroom technology provides us the information we need to advance our approach to maintenance using predictive analytics.
“With the new technology, we are communicating with our passengers, keeping ahead of the demand curve and delivering a better experience to a more satisfied passenger base.”
Phase one of Hobby Airport’s SmartRestroom solution is slated to go live on 16 November this year.
Scheduled to start next year, the second phase of the dual-airport project will include installation of the new technology in George Bush airport’s remaining restrooms, along with the installation of additional survey tablets in strategic areas such as concessions and US Transportation Security Administration (TSA) checkpoints.