Houston Airport System is testing a new Smart Restroom programme at two US airports in a bid to improve restroom facilities.

As part of the pilot programme, Smart Restroom devices have been installed at George Bush Intercontinental Airport near gates D9 and A17, as well as at William P. Hobby Airport near gates 29 and 30.

The new devices will allow customers to indicate whether they have had a positive or negative experience using the airport's restrooms.

The Smart Restroom device is equipped with a wide range of technologies that are used to streamline restroom operations, such as TRAX sensors, which monitor passenger throughput into individual airport restrooms.

After a set number of passengers visit the restroom, the programme automatically alerts the appropriate custodial staff that it needs to be cleaned.

"Passengers have repeatedly told us through customer survey results that clean and modern restroom facilities rank at or near the top of their priority list."

Houston Airport System aviation director Mario Diaz said: “Passengers have repeatedly told us through customer survey results that clean and modern restroom facilities rank at or near the top of their priority list.

“This pilot programme is proof that we’re hearing that message and working hard to meet their expectations.

“By combining the hard work of our dedicated staff and this impressive technical tool, we’re confident that this pilot programme will result in a greatly enhanced overall customer experience.”

Launched in January, the new Smart Restroom technology will be evaluated over the coming months before being introduced at other airports.


Image: Smart Restroom device enables customer feedback at airports. Photo: courtesy of Houston Airports.