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July 23, 2014

HIAA installs new self-service baggage handling system

Halifax Stanfield International Airport (HIAA) in Canada has collaborated with baggage system contractor Buemer Group and the Canadian Air Transport Security Authority to install a new self-service baggage drop system for its passengers.

Bag Drop

Halifax Stanfield International Airport (HIAA) in Canada has collaborated with baggage system contractor Buemer Group and the Canadian Air Transport Security Authority to install a new self-service baggage drop system for its passengers.

HIAA president and CEO Joyce Carter said: "This new, fully automated, self-serve baggage drop system uses the latest technology to simplify the check-in process for airline passengers."

"With airline customer service agents available to assist passengers if necessary, this improved level of service speeds up the check-in process and makes it possible for passengers to avoid line ups at counters."

According to HIAA, the new passenger processing model was part of a project that upgraded the baggage handling and screening equipment.

As part of the ten-year project, the airport also renovated both the check-in halls to create more room for passenger flow, as well as new equipment and processes.

"This improved level of service speeds up the check-in process and makes it possible for passengers to avoid line ups at counters."

Supplied by Buemer Group, the baggage handling system integrates with the new luggage drops and its space-saving design delivers better capacity and modern screening technology.

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Air Canada airports, call centres and customer relations vice-president Nick Careen said: "We have seen reduced queuing for our passengers and an improved customer experience."

With the new baggage handling system in place, passengers can move through the check-in process quickly.


Image: HIAA’s self-serve baggage handling system. Photo: courtesy of HIAA.

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