Halifax Stanfield International Airport (HIAA) in Canada has collaborated with baggage system contractor Buemer Group and the Canadian Air Transport Security Authority to install a new self-service baggage drop system for its passengers.
HIAA president and CEO Joyce Carter said: "This new, fully automated, self-serve baggage drop system uses the latest technology to simplify the check-in process for airline passengers."
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"With airline customer service agents available to assist passengers if necessary, this improved level of service speeds up the check-in process and makes it possible for passengers to avoid line ups at counters."
According to HIAA, the new passenger processing model was part of a project that upgraded the baggage handling and screening equipment.
As part of the ten-year project, the airport also renovated both the check-in halls to create more room for passenger flow, as well as new equipment and processes.
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Supplied by Buemer Group, the baggage handling system integrates with the new luggage drops and its space-saving design delivers better capacity and modern screening technology.
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By GlobalDataAir Canada airports, call centres and customer relations vice-president Nick Careen said: "We have seen reduced queuing for our passengers and an improved customer experience."
With the new baggage handling system in place, passengers can move through the check-in process quickly.
Image: HIAA’s self-serve baggage handling system. Photo: courtesy of HIAA.
