Heathrow Airport launches next-generation passenger service

6 October 2014 (Last Updated October 6th, 2014 18:30)

London Heathrow Airport has gone an extra mile with the unveiling of Heathrow Helpers, its next-generation passenger service that will assist travellers with any request.

heathrw

London Heathrow Airport has gone an extra mile with the unveiling of Heathrow Helpers, its next-generation passenger service that will assist travellers with any request.

This team of trained helpers will assist passengers with anything from handing out tissues to relatives waving off loved ones in the departure lounge to sharing the latest restaurant openings in key destinations.

These helpers will be located throughout the airport and will be dressed in purple uniform.

They will also be carrying tool belts, which would contain the necessary equipments to respond to popular passenger demands, including soft toys to cater to a younger audience and technology chargers for business travellers. Specifically, the belt will contain cuddly toys, an iPad/iPhone charger, snacks, packets of tissues, phrasebooks, caviar house and seafood bar champagne vouchers, Starbucks vouchers, a copy of London A-Z, colourful tags for passengers to identify their luggage and sim cards from Sim Local.

"Our Heathrow Helpers will be present all week, providing passengers with that extra special treatment."

Each of the helpers have been carefully selected by the airport on the basis of their exceptional skillsets, from being tourism specialists to proficiency in sign language, covering more than 38 languages.

Some of the services that the team will provide are destination advice, weather updates, sports news, games to keep children entertained, calm down anxious flyers, charging devices, sunbathing advice and basic language support.

VIP travellers will get their own Heathrow Helper for the duration of their journey, a Heathrow Porter to carry bags and even their very own buggy to transport them around the terminal.

Heathrow chief operating officer Normand Boivin said: "At Heathrow, we see a wide range of passengers travelling through the airport daily, and with this comes a variety of needs and demands that must be catered for.

"That is why our latest trial highlights Heathrow's endeavour to provide a unique and bespoke service to everyone using the airport. Our Heathrow Helpers will be present all week, providing passengers with that extra special treatment."


Image: Heathrow Airport has launched Heathrow helpers to give a unique experience to passengers. Photo: courtesy of Heathrow Airport.