The Port Authority of New York and New Jersey (PANYNJ) has approved a project to provide free complimentary Wi-Fi access to passengers arriving at its airports.
According to PANYNJ, this move is in response to feedback from customers, who have consistently expressed a desire for free Wi-Fi access at the agency’s four airports; JFK International, Newark Liberty International, LaGuardia and Stewart International.
In order to provide this capability, the agency has revised its existing contract with a subsidiary of Boingo Wireless, under which Boingo will upgrade the currently installed wireless technology at the airports.
The improvements will mean faster internet and better signal connections for customers.
The airports will offer a 30-minute free session, after which the users may purchase additional access at hourly, daily or monthly rates.
Port Authority executive director Pat Foye said: "PANYNJ has put renewed emphasis on customer service and bringing free Wi-Fi to JFK, Newark Liberty, LaGuardia and Stewart has been a top priority.
"We’ve worked hard with Boingo to make changes that will significantly improve our customers’ experience at our airports."
As part of the revised deal, Boingo’s subsidiary New York Telecom Partners will install, operate and maintain the expanded Wi-Fi network that will allow 30mins of free internet.
New York Telecom will invest approximately $3.8m in additional hardware and software to support the new programme and offer high-speed internet and better signal connections for users across the terminals at the four airports.
The company plans to recoup that investment through a cost-share arrangement with the Port Authority.