ERA has secured a contract to offer advanced system assurance services for its previously installed multilateration (MLAT) surveillance system at Kuala Lumpur International Airport (KLIA) in Malaysia.
The MasterCare services contract has been awarded by the Malaysian air navigation service provider (ANSP) Department of Civil Aviation following a tendering process, which was won by ERA in April this year.
Entitled MasterCare Premium, the package of the best services is an integral part of the company’s product portfolio offered to all of its customers.
The contract is slated to continue for three years until May 2020.
ERA’s advanced MasterCare assurance services cover the entire system, including hardware, firmware and software to ensure that the company’s systems provide optimum performance.
The company will collaborate with local firm ZETRO Services to offer the MLAT system maintenance at KLIA.
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In 2007, the airport installed the surface airport MLAT system, which was extended in 2012 to comprise 55 stations.
The MasterCare project helps ensure the safety of all systems with several processes, such as obsolescence, spare stock and repair management; a customised training programme; and on-site inspections and preventive maintenance, including a 24/7 help desk and the supply of the new module within 30 days.
In addition, ERA’s service programme can be specifically tailored to address the requirements of each customer, deployment site and service level.
Image: ERA receives MasterCare assurance services contract at KLIA. Photo: courtesy of ERA.