CEVA launches new airline baggage return service across Oman

20 October 2015 (Last Updated October 20th, 2015 18:30)

Oman's Muscat International Airport has selected CEVA Logistic, a freight management solutions and contract logistics provider to provide services regarding the return of lost or mishandled baggage at the airport.

Oman's Muscat International Airport has selected CEVA Logistic, a freight management solutions and contract logistics provider, to provide services regarding the return of lost or mishandled baggage at the airport.

Under the three-year contract valued at €1m, CEVA Logistic will open a desk in the main arrivals hall of Oman's principal airports, serving customers throughout the year.

CEVA will collect the located bags from the handling agent and deliver them to the passenger on the next available delivery.

"Following a competitive tender we were chosen to provide a comprehensive, reliable service which all parties can rely on."

The company is expected to offer at least four deliveries a day in Muscat and the surrounding region, with deliveries that can be made available to rest of the country.

CEVA country manager for Oman and Qatar Mate Szombathelyi said: "Under an exclusive agreement with Oman Airports Management Company (OAMC) CEVA will operate the service on behalf of all airlines serving the country.

"Following a competitive tender we were chosen to provide a comprehensive, reliable service which all parties can rely on."

The airport expects the new service to replace the irregular twice-a-day basis service offered at the airport earlier.

Oman Airports Management Company (OAMC) Commercial Operations general manager Samer Al Nabhani said: "It's always unfortunate when passengers are separated from their baggage. We believe that CEVA's well-established local presence, experience and service offering will reunite them in an efficient, timely and well-organised manner."

CEVA Logistics, with a presence in over 170 countries, had won the Secure Warehouse award at Shanghai Pudong Airport (PVG) Cargo Zone in 2013.