ARINC Managed Services (AMS) has signed a strategic agreement with UK based IT specialists Amor Group to offer Amor’s BLIPTrack wait time solution to North American airports.
AMS will help airports provide better customer service to their passengers by identifying and fixing IT issues quickly.
ARINC Managed Services will strengthen its airport IT resources in North America to provide a delivery and support network for the
Amor PAXPath+ suite of airport technologies, including BLIPTrack automated wait time measurement.
ARINC Managed Services managing director Chris Forrest said: "We are pleased to expand our services to support this new technology. Predicting waiting times in front of security is another way to enable an improved passenger experience."
The agreement will facilitate the use the AMS Service Desk as the first point of contact for all calls related to BLIPTrack.
Amor Group Transport Sector director Martin Bowman said: "This agreement with ARINC delivers a powerful proposition to the US aviation industry."
"Research has shown that for each minute a passenger spends in security queues, the airport loses a potential $1 in revenue from cafes, food outlets and duty-free shopping. For many airports, the ROI case for BLIPTrack and automated wait time measurement is simply too compelling to ignore," Bowman added.
PAXPath developed by Amor Group is powered by BlipTrack to provide real time accurate intelligence on passenger journey and queue times, combining Bluetooth technology from BLIP Systems with thermal imaging counters and other passenger counting tools.
Pax Path can track the passenger journey throughout the whole airport process – from car parks, bus and train stations, through check-in, security, retail, lounges and right to the gate.
It allows airport managers to track each passenger throughout the airport process and respond to queues in real time.