Hong Kong International Airport (HKIA) has entered an agreement with Amadeus to implement the first hot-swappable battery-powered mobile check-in kiosks, which are expected to improve the travel experience for passengers.
The new iCUSS kiosks are powered by Amadeus’ common use technology and can be rapidly deployed and relocated anywhere in order to benefit the customers and make the entire check-in process more efficient.
Amadeus’ cloud-based check-in solution features both self-service and full-service modes and can help save time for the travellers, as well as offer significant cost reductions for the airport.
Airport Authority Hong Kong Airport Operations deputy director Vivian Cheung said: “We choose to partner with Amadeus as we share the same vision to reinvent the traditional way travellers check-in.
“We look forward to working with Amadeus to significantly reduce passenger process times, save airlines’ resources and free up space in the terminal, and together we hope to extend this to other airports and set a new check-in standard in the airport industry.”
iCUSS kiosks can be installed anywhere throughout the airport’s terminal area, which spans more 850,000m².
They can also be deployed off-site to enable check-in from different locations such as train platforms, hotels or convention centres.
The ‘SmartCheck’ application and simplified user interface is expected to allow airport staff and passengers to access any airline from any Amadeus mobile kiosk.
Customers can use the technology to check-in, validate travel documents such as passports and visas, and choose their seat, as well as print bag tags and boarding passes from any kiosk.
The iCUSS kiosks are managed and configured remotely, thereby providing enhanced support to different airlines as required.