Global airport trade association Airports Council International (ACI) has announced the recipients of the 2014 Airport Service Quality (ASQ) Awards.
The awards were based on the ACI ASQ Survey that records a passenger’s immediate appraisal from check-in through departure at the gate at more than 300 airports worldwide.
This appraisal comes from the opinions of passengers on 34 key service indicators, which help in assessing the performance of airports in respect to their services to passengers.
The ASQ Awards are presented in four main categories, namely best airport by region, best airport by size, best small airport and best improvement.
ACI world director general Angela Gittens said: "Airports are more than simply points of departure and arrival. They are complex businesses in their own right.
"As such, a focus on serving the passenger has become increasingly important to ensuring success. In the fast-changing landscape of worldwide aviation, ASQ is the key to understanding how to increase passenger satisfaction and improve business performance.
"At the end of the day, good business acumen comes down to a simple equation: better service, improved traffic and a healthier bottom line."
The survey covers 34 key service areas and eight major categories including access, check-in, security, airport facilities, food and beverage, retail and more.
Each of the participating airports have to fill in the same survey questions for an industry-standard set of responses to allow participants to track and analyse their performance. It also helps participants evaluate their performance in comparison with their competitors.
The airports that secured the best airport award according to region are Mauritius (Africa), Seoul Incheon (Asia-Pacific), Keflavik (Europe), Guayaquil (Latin America-Caribbean), Amman (Middle East) and Indianapolis (North America).
The best airport award based on size were presented to Guayaquil (two to five million), Haikou (five to 15 million), Seoul Gimpo (15 to 25 million), New Delhi (25 to 40 million) and Seoul Incheon (more than 40 million).
While Upington (Africa), Langkawi (Asia-Pacific), Murcia (Europe), Culiacan (Latin America-Caribbean), Victoria (North America) received the best small airport award, the best improvement award was given to Mauritius (Africa), Kolkata (Asia-Pacific), St. Petersburg (Europe), Santo Domingo (Latin America-Caribbean) and San Antonio (North America).
Image: The Airport Service Quality (ASQ) Awards judges airports based on 34 key service indicators. Photo: courtesy of khunaspix on freedigitalphotos.net.